Plan and execute over 25 medical training events annually to include Lead Management National events. Locate venues, negotiate hotel proposals. Coordinate medical education event logistics and services, including technology and equipment, catering, physician flights, lodging and ground transportation. Process and track payment of HCP expenses and honoraria. Manage training and education expense report submissions through Concur. Coordinate training material for new hires. Create events within Cvent and provide administrative support for physician observational, proctorship, simulator events & new hire training.
Key Achievements
Created New Hire Onboarding website
Scientific Affairs Specialist
Philips
10.2018 - Current
Managed and own the investigator-initiated research process. Collaborate with Clinical Development to align on clinical strategy for studies. Lead proposal review meetings with Philips Image Guided Therapy Devices key stakeholders. Point of contact for study physicians and research staff with continual communication throughout study. Track and manage studies through execution with alignment to study milestones. Initiate effective hand-off of study information to Scientific Communications and further support of Scientific Communications activities.
Key Achievements
Project Leader to develop and successfully launch Philips’ first Investigator-Initiated Research (IIR) Webpage allowing Principal Investigators and or Hospitals to submit unsolicited clinical study requests through a user-friendly online platform
Teamed up with Philips’ legal to update the IIR agreement template
Implemented unified IIR SOP for Philips IGTD
Professional Affairs Specialist
Spectranetics (acquired by Philips)
04.2016 - 10.2018
Managed and processed the Healthcare Professional (HCP) contracts while upholding compliance regulations. Created and renewed contracts for all HCP consultants. Expedited issue resolutions related to contracts and payments in a timely manner. Collected, reviewed, verified payment documentation, and processed consultant electronic invoices. Created quarterly reports regarding utilization and time-to-pay. Prepared information for all new/renewal contract meetings. Trained new hire sales teammates compliance rules and regulations.
Key Achievements
Created and implemented the Health Care Professional (HCP) Orientation
Decreased time-to-pay to 10 day average for HCP consultants
Improved current invoice to comply with compliance rules, laws and regulations
Reviewed Spectranetics and Philips HCP Arrangements policies/procedures and prepared comparison/recommendations chart
Executive Administrative Assistant
Spectranetics Corporation
10.2015 - 04.2016
Detailed, organized, and highly accurate business professional assisting three senior executives to provide exceptional administrative support. Job responsibilities include organizing high-level meetings/corporate events, managing executives' schedules, appointments, travel and expense reports. Act as the liaison between upper management and teammates.
Key Achievements
Stepped up to assist Compliance department with HCP payment processing and Contract Management while continuing to perform current role
Planned and designed world class recognition program (WE Award) serving 30 people per year, on time and under budget three years in a row
Restructuring/streamlining HR invoices/payments
Human Resources Coordinator/Events Specialist
Spectranetics Corporation
01.2009 - 01.2015
Responsible for successful execution of the day-to-day operations, enrollments of group benefits programs (health, dental, vision, short-term and long-term disability, life insurance, flexible spending plan, accident insurance and critical illness insurance). Acted as the liaison between teammates and insurance providers to assist with sensitive insurance issues. Effectively on-boarded company new hires and managed teammate files. Developed, managed and maintained corporate events, recognition and HR programs. Delivered high quality customer care and stayed committed to retaining the best talent on the planet. Plan and designed large corporate events such as offsite onboarding meetings, employee award trips, company 5K, health fair, annual holiday/seasonal corporate events on time and under budget.
Key Achievements
Developed and successfully executed SPNC’s first self-service online Open Enrollment website
Partnered with ADP to create and rollout 2016 Open Enrollment website
Established and managed the quarterly SPNC Day of Service Program
Planned and designed world class recognition program (WE Award) serving 30 people per year, on time and under budget three years in a row
Streamlined Service Award process
Created and delivered New Hire Benefits/Onboarding presentation
Successfully maintained HRIS database for entire teammate population
Director of Customer Service/Manager of Logistics/Sales Associate
Integrity Dental Group/SavOnLab
01.2007 - 01.2009
As the Director of Customer Service/Manager of Logistics/Sales Associate, I was responsible for providing superior customer service to dentists nationwide. Had excellent, in-depth knowledge of company products and programs, as well as, managed five team members within the Company. My accomplishments enabled my promotion to Sales Associate in first quarter of 2009.
Key Achievements
Generated new clientele which increased annual sales $120,000 in three months
Provided superior customer service to over 50 dental practices
Successfully served as the direct contact with overseas suppliers and outsourcing lab for customer inquiries and problem solving
Effectively supervised the logistics team to ensure shipment deadline
Education
Bachelor of Science - Human Resources Management & Applied Psychology
Regis University
Colorado Springs, CO
01.2013
Medical Assistant Course - undefined
Northeast Career Schools
Manchester, New Hampshire
01.1995
Skills
Verbal and written communication
Coaching and mentoring
Virtual training
Presentation
Accomplishments
· Created the New Hire Onboarding website.
· Developed the Philips Global Market Development Event Calendar.
· Designed Lead Management medical education dashboards.
· Led development of Philips’ first IIR submission webpage.
· Partnered with Legal to update the IIR agreement template.
Implemented a unified IIR SOP for the IGTD organization
Timeline
Sr. Medical Education & Training Coordinator
Philips
03.2020 - Current
Scientific Affairs Specialist
Philips
10.2018 - Current
Professional Affairs Specialist
Spectranetics (acquired by Philips)
04.2016 - 10.2018
Executive Administrative Assistant
Spectranetics Corporation
10.2015 - 04.2016
Human Resources Coordinator/Events Specialist
Spectranetics Corporation
01.2009 - 01.2015
Director of Customer Service/Manager of Logistics/Sales Associate
Integrity Dental Group/SavOnLab
01.2007 - 01.2009
Medical Assistant Course - undefined
Northeast Career Schools
Bachelor of Science - Human Resources Management & Applied Psychology