Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Keane

Cork

Summary

I am an exceptional hard working person and have dealt with a variety of customers throughout the years, gaining more knowledge each time with customer service skills. I am very patient, reliable and able to work independently as well as within a team. I am able to work in fast-paced environments under pressure and can manage stock, staff and money.


I am currently studying Level 5 Healthcare Major Award and my goal is to work within the healthcare eventually.


I have a full license with no penalty points and own my own car.

Overview

13
13
years of professional experience

Work History

Bartender

Tiffty's Tavern
05.2021 - 08.2022
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed customer service skills with a polite manner at all times and worked well within a team.
  • Kept bar presentable and well-stocked to meet the customer needs.
  • Performed opening and closing duties that included setting up for incoming shift, preparing cash drawers and counting the till.
  • Restocked the refrigerator in date order.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Kept bar stocked with liquors, juices and garnishes for drinks.


Assistant Bar Manager

Mccafferty;s
03.2015 - 03.2020
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Closed out cash register and prepared cashier report at close of business.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders to meet the highest standards.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Able to work independently and as a team
  • Able to work in a busy environment quickly and still resume customer satisfaction.
  • organized staff meetings once a month
  • regularly checked toilets and cleaned every hour if needed.

Bar Manager

Sal's Bar
03.2014 - 01.2015
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maintained the cash sales and took the cash to the bank once a week
  • Ensured there was enough change in case it ran out.
  • Closed out cash register and prepared cashier report at close of business.
  • Trained staff to the highest standard
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Able to work independently and as a team
  • Ensured bar area was cleaned and tables
  • Maintained a high standard of toilet cleaning
  • Ordered stock and check list on hand when stock was delivered.


Bartender Part Time

Sal's Bar
10.2009 - 03.2014
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Performed opening and closing duties, setting up for incoming shift and preparing cash drawers.
  • Worked well as a team and independently


Police Special Counstable Part Time

Metropolitan Police Department
03.2013 - 02.2014
  • Identified and arrested suspects of criminal acts.
  • Booked suspects into custody
  • Conducted searches of individuals, vehicles and premises.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Monitored criminal activity in community to identify suspicious activity.
  • Engaged with local individuals and community leaders to discuss crime reduction strategies
  • promoted safe driving conditions by quickly identifying and removing disabled vehicles and obstructions from roadways.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
  • Performed general patrol services and provided traffic control.

Cabin Crew Member

Ryanair
05.2010 - 10.2010
  • Greeted passengers and assisted with carry-on baggage
  • Ensured safety and comfort of customers onboard aircraft.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • tidied up aisles and offered scratch cards
  • Stocked cabin with safety guides and air sick bags.
  • Enforced lost and found procdeures for any items collected
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.


Education

Level 5 Health Care Major Award -

Forus Training
03-2025

BTEC National Diploma - Travel And Tourism

Westminster Kingsway College
Victoria, London, United
05-2009

Skills

  • Outstanding customer service skills
  • Sales expertise
  • Excellent management skills within a team
  • Time management abilities
  • Hardworking even when under pressure
  • Reliable and patient
  • Team work
  • Able to multi-task

Timeline

Bartender

Tiffty's Tavern
05.2021 - 08.2022

Assistant Bar Manager

Mccafferty;s
03.2015 - 03.2020

Bar Manager

Sal's Bar
03.2014 - 01.2015

Police Special Counstable Part Time

Metropolitan Police Department
03.2013 - 02.2014

Cabin Crew Member

Ryanair
05.2010 - 10.2010

Bartender Part Time

Sal's Bar
10.2009 - 03.2014

Level 5 Health Care Major Award -

Forus Training

BTEC National Diploma - Travel And Tourism

Westminster Kingsway College

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Jennifer Keane