JENNIFER GUINAC
Denver
Summary
Detail-oriented professional with four years of experience in the medical field, demonstrating the ability to multitask effectively alongside medical staff to deliver exceptional patient care. Proficient in utilizing the Epic system. Committed to bring positive attitude and strong problem skills. Able to collect payments,complete documentation, update patients demographics and screen inbound-outbound calls.
Overview
8
8
years of professional experience
Work History
Medical Records Clerk
Denver Health Medical Center
02.2024 - 09.2024
- Managed requests for medical records from healthcare providers and patients according to HIPAA regulations.
- Organized and digitized paper medical records while ensuring confidentiality and security.
- Reviewed medical records for completeness and accuracy to support clinical staff in patient care.
- Maintained accurate and detailed electronic medical records for patient billing and insurance purposes.
Clerical Support Specialist Infusion Center
Denver Health Medical Center
06.2021 - 10.2023
- Maintained accurate electronic medical records and assisted with insurance verification.
- Managed patient appointments, ensuring efficient scheduling and timely follow-up communication.
- Coordinated communication between healthcare providers, patients, and pharmacy for infusion therapy.
- Provided administrative support with inventory management and supply ordering for medical staff.
Medical Scheduling agent
Denver Health Medical Center
01.2020 - 06.2021
- Successfully managed high volumes of phone calls and inquiries from patients and healthcare staff.
- Coordinated with healthcare providers to ensure proper patient preparation and scheduling accuracy.
- Utilized electronic health record system to process patient information accurately and efficiently.
- Coordinated appointments, verified insurance, and communicated with patients in a professional manner.
- Demonstrated ability to prioritize tasks and adapt quickly in a fast-paced environment.
- Demonstrated exceptional communication skills to relay important information to patients and medical staff.
Customer Service call center
Alliance Data
03.2018 - 01.2020
- Managed high call volume while maintaining positive and professional demeanor.
- Resolved customer inquiries and complaints promptly and courteously over the phone.
- Received positive feedback from customers for exceptional service and problem-solving skills.
Personal Banker
Us Bank
04.2016 - 01.2018
- Achieved top sales performance through proactive outreach and cross-selling of bank products.
- Excellent communication skills from customer interactions and promoting banking services.
- Knowledge of regulatory requirements for maintaining compliance in banking operations.
- Proficient in providing financial advice and personalized banking solutions.
- Strong customer service skills and ability to build and maintain relationships with clients.
Education
High School Diploma -
Brady High School
Denver, CO05.2012
Skills
- HIPAA compliance
- Customer service
- Written and verbal communication
- HIPAA regulations
- Scheduling appointments
- Medical terminology
- Patient confidentiality
- Patient inquiries
- Record maintenance
- Electronic medical records handling
- Release of information paperwork
- New patient chart preparation
- Appointment scheduling
- Patient intake
- Problem-solving
- Money handling
Languages
Spanish
Native or Bilingual
Timeline
Medical Records Clerk
Denver Health Medical Center
02.2024 - 09.2024
Clerical Support Specialist Infusion Center
Denver Health Medical Center
06.2021 - 10.2023
Medical Scheduling agent
Denver Health Medical Center
01.2020 - 06.2021
Customer Service call center
Alliance Data
03.2018 - 01.2020
Personal Banker
Us Bank
04.2016 - 01.2018
High School Diploma -
Brady High School