Jennifer Gettel
Milliken
Summary
Well-organized Human Resources professional bringing 9 years of superior performance in fast-paced HR environments. Communicative and decisive with focus on improving and retaining quality in HR administration, payroll, and recruiting.
Overview
14
14
years of professional experience
Work History
HR Business Partner
The Hillman Group Inc.
03.2021 - Current
- Collaborated with leadership to assess and improve policies across board.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Developed and delivered special events for company employees.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Recruited top talent to maximize profitability.
HR Generalist
The Hillman Group Inc.(MinuteKey Division)
08.2019 - Current
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Assisted with writing job postings and job descriptions for boards.
- Created and delivered HR training sessions to staff, managers and executives.
- Developed and implemented onboarding and orientation programs for new employees.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Developed and monitored employee recognition programs.
- Assisted with I9 compliance procedures between employees.
- Coordinated onsite events and assisted with setting up United Way events within the company.
HR Administrative Assistant
Minutekey
07.2016 - 08.2019
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Answered and redirected incoming phone calls for office.
- Responded to employee inquiries regarding benefits and other HR topics.
- Aided staff with employee performance review paperwork and documentation.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
Operations Manager/ Interim Operations Manager
Concentrix
06.2014 - 07.2016
- Over see a high-performing staff of 300+ and the daily operations of the account.
- Strategizing and analyzing cost-effective action plans to maintain high performing metrics.
- Responding to clients needs and partnering with the Leadership team to implement daily and weekly actions to confirm actions are being executed efficiently.
- Owned all financial and contractual KPIs for a top 5 Fortune 500 client.
- Recognized as the Unsung Hero of August 2015 for resolving issues and coming up with solutions to resolve issues in a more effective manner.
- Recognized 'Support Star' in the 2014 North America Circle of Excellence Award.
- Recognized as the Unsung Hero of August 2014 for flexibility and being capable of switching into new roles when it was needed for the business to meet the needs of the client.
- Successfully ramped 3 lines of business from 100 to >300 along side training leadership on recruiting techniques.
- Developed a strong unity or family culture within the team and created leadership development along the way bringing Absenteeism below 7%.
- Implementing DAMAIC approaches resulting in several key solutions to site issues.
- Training Coaching Class for Management while running 3 lines of Business during a Ramp.
- Partnering with Recruiting with interviewing candidates for the ramp of 2014 and 2015 while maintaining high performing teams.
- Implementing regular monthly Fun events to boost morale and reduce attrition across the Boulder Site.
Technical Team Manager
Concentrix/Career Connections Inc.
08.2011 - 06.2014
- Over seeing a team ranging from 20-35 advisors/agents on a daily, weekly and monthly basis.
- Developing agents over time to move into management roles to spread their knowledge and leadership skills to others.
- Strong focus on individual action plans and team actions plans for a weekly and monthly basis.
- Developing nesting processes for new employees and implementing the process with other team managers while partnering with the Quality Analysts to accomplish successful ramps.
Education
High School Diploma -
Frederick High School
Frederick, COBusiness Administration
DeVry University
Westminster, COSkills
- Leadership coaching
- Background checks
- Employee engagement
- Compliance management
- Talent management
- Organizational development
- Communication
- I-9 and E-Verify
- Multi-State Payroll Compliance
- National Fleet Compliance
Timeline
HR Business Partner
The Hillman Group Inc.
03.2021 - Current
HR Generalist
The Hillman Group Inc.(MinuteKey Division)
08.2019 - Current
HR Administrative Assistant
Minutekey
07.2016 - 08.2019
Operations Manager/ Interim Operations Manager
Concentrix
06.2014 - 07.2016
Technical Team Manager
Concentrix/Career Connections Inc.
08.2011 - 06.2014
High School Diploma -
Frederick High School
Business Administration
DeVry University
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