Jennifer Garcia
Norte De Santander,NSA
Summary
Adept at driving operational efficiency, I enhanced document compliance and customer satisfaction at Workits. My expertise in database management and problem-solving, coupled with a proven ability to adapt and collaborate, significantly optimized resource allocation. Leveraging advanced MS Office skills and a results-focused approach, I consistently exceed organizational goals. Systematic Administrative Director successful at managing everyday office operations. Talented in organizational planning, interacting with clients, managing staff and supervising budget expenses. Comfortable working independently and delegating tasks to subordinates. Self-confident and personable with proven leadership skills.
Overview
7
7
years of professional experience
Work History
Administrative Executive
Workits
01.2020 - 12.2023
- Created and updated records and files to maintain document compliance.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Collected data, input records, and protected electronic files.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
- Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.
- Offered technical support and troubleshot issues to enhance office productivity.
Gestion Y Mantenimiento De Software Y Hardware
Impresiones Del Oriente
01.2019 - 12.2019
- Provided exceptional customer service to both internal and external clients through prompt response times and problem-solving skills.
- Developed strong working relationships with other departments within the legislature for efficient collaboration on joint initiatives.
- Improved office workflow by managing incoming correspondence and routing it to appropriate staff members.
Administrative Coordinator
World Phone
09.2017 - 12.2018
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Assisted management with special projects to complete all tasks by deadlines.
- Prepared detailed documents and reports in adherence administrative processes.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Maintained office calendars to track important dates and deadlines.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Soporte En Redes De Telecomunicacion
Centrales Electricas De Norte De Santander
02.2017 - 08.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Ingeniero De Sistemas - Sistemas
Universidad Simon Bolivar Sede Cucuta
Cúcuta, Colombia09.2018
Diplomado - Gestion En Tecnologia De La Informacion
Universidad Simon Bolivar Sede Cucuta
Cúcuta, Colombia09.2018
Tecnico - Diseño Grafico
Comfaoriente
Cúcuta, Colombia12.2010
Skills
- File Management
- Administrative Management
- File Organization
- Customer Relations
- Administrative Leadership
- Information Protection
- Database coordination
- Customer service understanding
- Calendar Management
- Privacy policies
- Privacy compliance
- Office equipment proficiency
- Customer Service
- Microsoft Office
- Reliable and Responsible
- Critical Thinking
- Team Coordination
- Administrative Support
- Calendar and Scheduling Software
- File Maintenance
- Schedule Management
- Decision-Making
- Records Management Databases
- Analytical Thinking
- Excel spreadsheets
- Advanced MS Office Suite
- Honest and Dependable
- Strong Problem Solver
- Database Management
- Mail handling
- Problem-Solving
Timeline
Administrative Executive
Workits
01.2020 - 12.2023
Gestion Y Mantenimiento De Software Y Hardware
Impresiones Del Oriente
01.2019 - 12.2019
Administrative Coordinator
World Phone
09.2017 - 12.2018
Soporte En Redes De Telecomunicacion
Centrales Electricas De Norte De Santander
02.2017 - 08.2017
Ingeniero De Sistemas - Sistemas
Universidad Simon Bolivar Sede Cucuta
Diplomado - Gestion En Tecnologia De La Informacion
Universidad Simon Bolivar Sede Cucuta
Tecnico - Diseño Grafico
Comfaoriente