JENNIFER DESCHAMPS
Greeley
Summary
Dynamic and results-driven server with extensive experience at Kenny’s Steak House, excelling in customer service and strong multitasking abilities. Proven track record of enhancing guest satisfaction through effective team collaboration and upselling techniques. Committed to maintaining a clean and welcoming environment while delivering prompt, attentive service.
Diligent [Desired Position] with solid background in providing exceptional customer service in fast-paced dining environments. Successfully handled high-volume tables, ensured customer satisfaction, and supported team efficiency. Demonstrated adaptability and multitasking skills consistently in dynamic situations.
Overview
19
19
years of professional experience
Work History
Waitress
McCarty’s
Eaton, CO
01.2025 - Current
- Provided exceptional customer service by promptly taking and serving orders.
- Assisted in maintaining cleanliness and organization of dining area.
- Collaborated with kitchen staff to ensure timely food delivery.
- Adapted quickly to changing customer demands during busy shifts.
- Demonstrated effective communication skills with customers and team members.
- Learned menu items and daily specials to enhance guest experience.
- Participated in training sessions for new staff on service protocols.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Server and Manager
Kenny’s Steak House
Greeley, CO
07.2022 - 10.2024
- Delivered exceptional customer service by promptly addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Trained new servers on menu offerings, service standards, and operational procedures.
- Managed multiple tables efficiently during peak hours while maintaining attention to detail.
- Implemented upselling techniques to increase overall sales and improve dining experiences.
- Resolved customer complaints swiftly, ensuring satisfaction and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Gourmet Grub
Greeley, CO
10.2019 - 06.2022
- Delivered exceptional customer service to enhance dining experiences and ensure guest satisfaction.
- Trained new staff on menu knowledge and service protocols, fostering a cohesive team environment.
- Managed multi-tasking in high-pressure settings, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to streamline order preparation and improve service efficiency.
Server
Fontas Pizza
Greeley, CO
02.2007 - 10.2019
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed order accuracy, ensuring timely and efficient meal delivery.
- Trained new staff on menu knowledge and service procedures, fostering team cohesion.
- Collaborated with kitchen staff to streamline food preparation processes and reduce wait times.
Education
High School Diploma -
Greeley West
Greeley, CO05-1998
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
Timeline
Waitress
McCarty’s
01.2025 - Current
Server and Manager
Kenny’s Steak House
07.2022 - 10.2024
Server
Gourmet Grub
10.2019 - 06.2022
Server
Fontas Pizza
02.2007 - 10.2019
High School Diploma -
Greeley West