Jennifer Chavez Celedon
Longmont
Summary
Dynamic customer service professional with extensive experience at Buc-ee's, excelling in cash handling and conflict resolution. Proven ability to maintain a clean and organized environment while enhancing customer satisfaction. Skilled in operating cash registers and demonstrating empathy, ensuring a welcoming atmosphere for all patrons.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier
Buc-ee's
Johnstown
04.2024 - Current
- I've currently been in my position since August of 2024
- I work as a cashier, greeting customers, brewing coffee and maintaining our ICEE and fountain area clean
- Resolved customer complaints professionally in accordance with company policy.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Balanced daily transactions on a computerized point-of-sale system.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Worked closely with front-end staff to assist customers.
Gift Associate
Buc-ee's
Longmont
04.2024 - Current
- As a gift association we work as a team and individually to keep our departments clean and to complete the tasks assigned
- I am also register trained which means meeting different people everyday but giving the same welcoming attitude to everyone
- It can be a fast paced environment but during down time theirs always something to do
- Organized merchandise displays according to store standards.
- Maintained cleanliness of the sales floor, including vacuuming, dusting, and polishing surfaces.
Overnight Stocker
Walmart
Longmont
11.2023 - Current
- As a overnight stocker I ensure to put all of the freight in the correct location
- It consists of being on my feet all night and knowing how to use a pallet jack
- Assisted customers in locating desired items throughout the store.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Worked collaboratively with other team members to achieve departmental goals.
Walmart Stocker
Walmart
Lafayette
07.2020 - 02.2023
- I was a cap 1 associate at walmart for almost 3 years
- We would pull products down from the top shelf into its assigned location.
- We would also cashier as needed
- Arranged merchandise in an attractive manner to promote sales.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Stocked shelves with newly arrived products.
- Monitored expiration dates of perishable items to ensure freshness.
HR
BC Services, Inc.
Longmont
05.2017 - 07.2020
- I was a HR representative for BC Services, I would bill for contracted insurances and would help patients with their billing questions and payments
- I was a top tier 3 representative which would assist with supervisor calls as needed to help assist team
- The job would include noting patients account after each phone call explaining the reason the call was made and how it was resolved
- This job would also sometimes include calling different departments in order to resolve the account if any changes needed to be made to the billing or if a patient had more question
- My role also included talking to insurance representatives making calls for their patients and we were required to know HIPPA since we would be handling patients health information
Education
High school diploma -
Skyline High School
Longmont, CO05.2016
Skills
- Customer service
- Epic
- Human Resources
- Heavy Lifting
- Cash register
- Freight Experience
- Pallet Jack
- Product restocking
- Customer service excellence
- Empathy and patience
Certification
Driver's License, 10/01/19
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Cashier
Buc-ee's
04.2024 - Current
Gift Associate
Buc-ee's
04.2024 - Current
Overnight Stocker
Walmart
11.2023 - Current
Walmart Stocker
Walmart
07.2020 - 02.2023
HR
BC Services, Inc.
05.2017 - 07.2020
High school diploma -
Skyline High School