Jennifer Carrier
Sandown,NH
Summary
Accomplished Office Manager with a proven track record at KTM Home Services, adept in bookkeeping and enhancing customer relationships. Expertise in financial tracking and administrative support led to a 20% efficiency increase in office operations. Skilled in human resources and scheduling coordination, consistently achieving high standards in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Office Manager
KTM Home Services
Northwood, NH
03.2018 - Current
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
Bookkeeping Administrative Assistant
KTM Exteriors
Fremont, NH
08.2015 - 03.2018
- Developed and implemented procedures for managing accounts payable and receivable, payroll, bank reconciliations, and financial reporting.
- Prepared monthly balance sheet reconciliations and analyzed discrepancies.
- Assisted in the preparation of financial statements and reports as requested by management.
- Processed customer payments accurately and timely according to company policies.
- Reconciled bank accounts on a regular basis to detect irregularities or discrepancies in transactions.
- Performed administrative tasks related to bookkeeping activities such as filing paperwork or updating databases.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
Bookkeeper
Integrated Solar
Brattleboro, VT
12.2014 - 08.2015
- Processed accounts payable and receivable transactions.
- Conducted monthly bank reconciliations.
- Managed payroll processing for staff members.
- Reviewed employee expense reports for compliance with company policies.
- Performed account analysis as required by management.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
General Manager
Thermal House
Bratt, VT
06.2008 - 11.2014
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Maintained and reconciled general ledger accounts.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Processed accounts payable and receivable transactions.
- Performed month-end closing activities.
Education
Bachelor of Science - Physical Educatoin
Castleton State College
Castleton Vermont06-1997
Skills
- Bookkeeping
- Billing
- Expense reporting
- Office management software
- Scheduling coordination
- Financial tracking
- Administrative support
- Scheduling and calendar management
- Human resources
- Customer service
Timeline
Office Manager
KTM Home Services
03.2018 - Current
Bookkeeping Administrative Assistant
KTM Exteriors
08.2015 - 03.2018
Bookkeeper
Integrated Solar
12.2014 - 08.2015
General Manager
Thermal House
06.2008 - 11.2014
Bachelor of Science - Physical Educatoin
Castleton State College
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