Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
25
25
years of professional experience
Work History
Sales/Tech Support Manager
Business Computers Software, Inc
01.1999 - Current
Worked with over 50 virtual sales people to sell Time Keeping system.
Gave demonstrations to potential clients.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Trained users on how to operate Time Keeping System.
Worked with clients on phone or through emails to solve problems with Time Keeping Software.
Configured hardware, devices and software to set up work stations for employees.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Payroll Manager
Prepared and filed accurate and timely payroll tax returns and other related reports to comply with tax laws and regulations.
Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
Calculated deductions and processed payroll for employees.
Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
Bartender
Suzie Q's Bar
03.2008 - 02.2012
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Developed new signature cocktails to support bar marketing brand and increase profits.
Kept bar presentable and well-stocked to meet customer needs.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Polished glassware, bussed tables and removed debris to keep customer areas clean.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Education
High School Diploma -
Fairview High School
Boulder, CO
05.1992
Skills
Customer support
Customer de-escalation
Team Building
Sales and marketing
Training and mentoring
Operations management
Business Administration
Project Management
Customer Service
Attention to Detail
Documentation And Reporting
Team Collaboration
Budget Management
Expense Tracking
Financial Management
Timeline
Bartender
Suzie Q's Bar
03.2008 - 02.2012
Sales/Tech Support Manager
Business Computers Software, Inc
01.1999 - Current
High School Diploma -
Fairview High School
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