Jennifer Blair
Johnstown
Summary
Reliable Senior Learning Architect at Intermountain Healthcare with expertise in curriculum development and leadership training. Proven track record in designing innovative e-learning solutions and fostering team collaboration. Adept at enhancing customer service through effective training programs, driving engagement and satisfaction in diverse environments. Committed to excellence in instructional design and communication.
Overview
15
15
years of professional experience
Work History
Senior Learning Architect
Intermountain Healthcare
04.2025 - Current
- Mentored department Learning Architects in instructional design methodologies and best practices.
- Created job aids, reference materials, and other resources as part of the overall learning program.
- Designed e-learning modules and blended learning solutions utilizing Mager Methodology, instructional design principles.
- Built relationships with key stakeholders to ensure that all project deliverables met customer expectations.
Learning Architect
Intermountain Healthcare
02.2019 - Current
- Facilitated new-hire training classes for non-clinical associates in the Revenue Cycle.
- Developed new hire training curriculum using Mager methodology.
- Designed innovative learning programs for healthcare staff development.
- Collaborated with subject matter experts to create training content.
- Evaluated training effectiveness through feedback and assessments.
- Managed the day-to-day operations of the Learning and Development Department.
- Developed professional development workshops focused on leadership competencies and soft skills development.
Customer Service Representative
Intermountain Healthcare
02.2018 - 02.2019
- Facilitated new-hire training classes for non-clinical associates in the Revenue Cycle.
- Developed new hire training curriculum using Mager methodology.
- Designed innovative learning programs for healthcare staff development.
- Collaborated with subject matter experts to create training content.
- Evaluated training effectiveness through feedback and assessments.
- Managed the day-to-day operations of the Learning and Development Department.
- Developed professional development workshops focused on leadership competencies and soft skills development.
Beauty Department Supervisor
Kohls Department Store
08.2015 - 09.2017
- Conducted regular team meetings to review new products, and to communicate new and ongoing sales priorities.
- Managed daily operations of beauty department to ensure smooth functioning.
- Developed promotional displays to enhance product visibility and attract customers.
- Trained and mentored staff on product knowledge and customer service skills.
- Oversaw inventory management, ensuring stock levels met customer demand.
Customer Service Trainer
Southwest Airlines
11.2010 - 07.2014
- Organized role-playing activities and simulations to demonstrate effective problem-solving techniques when dealing with customers.
- Developed training programs for customer service representatives at a major airline.
- Assisted passengers with check-in and boarding processes.
- Coordinated with ground staff to ensure smooth operations.
Education
GED -
Front Range Community College
Westminster, CO07-2006
Skills
- Curriculum development
- Leadership development
- Team collaboration
- Customer service
- Training facilitation
- Communication skills
- Critical thinking
Timeline
Senior Learning Architect
Intermountain Healthcare
04.2025 - Current
Learning Architect
Intermountain Healthcare
02.2019 - Current
Customer Service Representative
Intermountain Healthcare
02.2018 - 02.2019
Beauty Department Supervisor
Kohls Department Store
08.2015 - 09.2017
Customer Service Trainer
Southwest Airlines
11.2010 - 07.2014
GED -
Front Range Community College