Jennifer Black
Colorado Springs
Summary
Diligent Operations Coordinator with solid background in optimizing operational processes. Proven track record of streamlining workflows and enhancing team efficiency. Demonstrated ability to manage logistics and coordinate cross-functional teams to meet organizational goals.
Overview
11
11
years of professional experience
Work History
Operations Coordinator
Children’s Hospital of Colorado
2018.11 - Current
- Support and coordinate daily operations of a program or initiative for the department.
- Assist leadership and program managers to develop, implement, and manage programs, projects, and initiatives.
- Provide administrative support by planning, directing and coordinating the daily operational activities of programs, projects, and initiatives.
- Assist in the development of short and long-term plans and strategies for programs and monitors progress.
- Acts as a liaison and first point of contact with internal and external stakeholders.
- Coordinated cross-departmental communication to enhance patient care delivery and operational efficiency.
- Collaborated with clinical teams to optimize resource allocation and improve service quality standards.
- Developed training materials and conducted sessions for staff on operational procedures and compliance protocols.
- Boosted productivity by establishing effective communication channels between departments.
- Streamlined operations by implementing efficient processes and procedures.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Provided direction and guidance to internal teams in order to achieve targets.
- Assisted in recruiting, hiring and training of team members.
Server/CLC/Bartender/Cook/Shift Supervisor
Red Robin Gourmet Burgers
2015.08 - 2019.04
- Up-sold additional menu items, beverages, and desserts to increase restaurant profits.
- Took necessary actions and steps to meet customer and coworker needs.
- Effectively resolved food and/or service issues.
- Communicated clearly and resolved complaints within the heart of the house and with customers.
- Mastered the POS system and maintained personal hygiene and a healthy work environment.
- Processed payments correctly with the Ziosk system.
- Positively communicated praises and problems between staff and management team.
- Performed both opening and closing duties within a management role and team member role.
General Manager
Smiling Moose Rocky Mountain Deli
2016.10 - 2017.05
- Up-sold additional menu items, beverages, and desserts to increase restaurant profits.
- Oversaw staff in both front and back of house, making quick decisions based on customers’ and staff needs.
- Communicated and resolved problems within the restaurant team and with customers.
- Managed inventory, wrote schedules, and mastered BRINK Point of Sales Systems along with CTUIT; efficiently placed food orders through US Foods.
- Handled large amounts of cash, making daily deposits and splitting weekly tips for each staff member.
- Maintained high team morale and served as a positive role model during demanding shifts.
Education
Certificate - Medical Billing
U.S. Career Institute
2018-01
High School Diploma -
Northglenn High School
Northglenn, CO2011-01
Skills
- Detail oriented
- Scheduling management
- Process implementation
- Supply ordering
- Scheduling
- Customer service and relationship building
- Project scheduling
- Administrative management
- Conflict mediation and risk management
- Quality assurance and control
- Vendor engagement
- Operations /Project management
Accomplishments
- Served as key contributing member to Leadership team.
- Recognized by peers and management for going above and beyond normal job functions.
- Boosted morale amongst co-workers.
- Enhanced experiences for guests.
Timeline
Operations Coordinator
Children’s Hospital of Colorado
2018.11 - Current
General Manager
Smiling Moose Rocky Mountain Deli
2016.10 - 2017.05
Server/CLC/Bartender/Cook/Shift Supervisor
Red Robin Gourmet Burgers
2015.08 - 2019.04
Certificate - Medical Billing
U.S. Career Institute
High School Diploma -
Northglenn High School