Jenna Evanko
Denver
Summary
Dynamic General Manager with extensive experience in enhancing guest satisfaction and coordinating successful events at Screwtop Wine Bar. Proven expertise in inventory management and team training, resulting in improved service standards and operational efficiency. Committed to creating exceptional guest experiences that drive repeat business and brand loyalty.
Overview
17
17
years of professional experience
Work History
General Manager
Screwtop Wine Bar, Pug Cellars
Arlington
05.2015 - 08.2024
- Ensured guest satisfaction through proactive, positive service and issue resolution.
- Created food and drink menus to enhance dining experience.
- Managed employee hiring, training, and scheduling for optimal team performance.
- Oversaw ordering and receiving of food and beverage supplies.
- Conducted product inventories to maintain stock levels and reduce waste.
- Organized on-site and off-site events to promote brand engagement.
- Fostered a positive team environment to encourage collaboration and productivity.
Bar Manager
Kilkenny's Irish Pub
Cranford
07.2010 - 03.2015
- Guaranteed guest satisfaction through attentive service and prompt responses to needs.
- Maintained a safe environment for staff and guests by enforcing health regulations.
- Managed cash handling and closing accounting procedures accurately.
- Trained and supervised bartending staff to uphold service standards.
Front Desk Manager
Courtyard by Marriott
Columbus
04.2007 - 04.2009
- Streamlined guest check-in and check-out processes to enhance operational flow.
- Managed staff to maximize efficiency in daily operations.
- Resolved guest-related issues promptly to ensure satisfaction.
Education
Bachelor of Arts - Art History
Providence College
Providence, RI06-2007
Skills
- Guest satisfaction
- Positive work environment
- Inventory management
- Event coordination
- Staff motivation
- Vendor relationships
- Team oversight
- Recipes and menu planning
Timeline
General Manager
Screwtop Wine Bar, Pug Cellars
05.2015 - 08.2024
Bar Manager
Kilkenny's Irish Pub
07.2010 - 03.2015
Front Desk Manager
Courtyard by Marriott
04.2007 - 04.2009
Bachelor of Arts - Art History
Providence College
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