Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenna Conlin

Idaho Springs

Summary

Dynamic sales associate with a proven track record at Pearle Vision, excelling in customer engagement and strategic issue analysis. Recognized for enhancing patient understanding of vision care options and increasing sales through effective communication. Skilled in insurance eligibility verification and fostering collaborative teamwork, ensuring exceptional service and satisfaction.

Diligent with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Experienced with customer relationship management, ensuring high levels of customer satisfaction.

Overview

7
7
years of professional experience

Work History

Sales Associate

Pearle Vision
06.2023 - 07.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.

Cafeteria Worker

ULG Staffing
05.2022 - 05.2023
  • Cleaned and sanitized surfaces, tools, and equipment.
  • Restocked condiments, beverages, and utensils per expected use levels.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Prepared ingredients and recipe components ahead of time.
  • Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
  • Received and stored incoming supplies according to procedures.
  • Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
  • Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
  • Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
  • Streamlined cafeteria operations by organizing supplies, stocking shelves, and maintaining clean workspaces.
  • Maximized food safety by consistently following proper food handling procedures and storage guidelines.
  • Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
  • Served as a reliable team member during flexible scheduling demands, consistently arriving on time for all assigned shifts ready to contribute positively to the day''s work activities.

Receptionist

Golden Roots Salon
06.2021 - 07.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Merchandiser

Retail Odyssey
10.2020 - 03.2021
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.

Supervisor

Travel Traders LLC
08.2019 - 01.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

CSR

Speedway Gas Station
01.2018 - 07.2019
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat buisness.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Responded to customer requests for products, services, and company information.
  • Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
  • Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.

Education

Brentwood High School
Brentwood, NY

Skills

  • Customer engagement
  • Collaborative teamwork
  • Prioritization and scheduling
  • Strategic issue analysis
  • Experienced in software utilization
  • Insurance eligibility verification
  • Product enhancement strategies
  • Efficient appointment management
  • Effective organizational skills
  • Proficient schedule organization
  • Food safety compliance
  • Health and safety compliance
  • Nutritional meal preparation

Timeline

Sales Associate

Pearle Vision
06.2023 - 07.2025

Cafeteria Worker

ULG Staffing
05.2022 - 05.2023

Receptionist

Golden Roots Salon
06.2021 - 07.2022

Merchandiser

Retail Odyssey
10.2020 - 03.2021

Supervisor

Travel Traders LLC
08.2019 - 01.2021

CSR

Speedway Gas Station
01.2018 - 07.2019

Brentwood High School

Similar Profiles

CREATE PROFILE
Jenna Conlin