Jenna Buschkoetter
Lakewood
Summary
Experienced General Manager with nearly 15 years of experience at The Keg Syeakhouse and Bar. Experienced with strategic planning, team leadership and operational excellence. Proficient in OpenTable, FoodTrak, Squirrel, O365. Utilizes forward-thinking and an innovative approach to creating processes, checklists and executional systems to increase productivity. Highly skilled in recovering challenging guest situations, and has comprehensive understanding of COGS, P&L assessment, budget analysis and inventory assessment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager
The Keg Steakhouse + Bar
07.2019 - 05.2025
- Managed a diverse team of professionals, fostering a positive work environment.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed budget implementations, employee reviews, training, schedules, maintenance/PM contract negotiations.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Formulated systems and procedures to streamline operations.
- Maximized efficiency by coaching and mentoring personnel on management practices, company procedures and standards, and technology systems.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Drove the successful execution of numerous large-scale holidays/events while closely managing costs/budgetary constraints associated with extended operational hours and additional required food/LWB/Ops supplies
- Effectively managed weekly Labor costs - created FOH and BOH Scheduling guides for managers to effectively cut labor cost.
- Conducted all staff meetings for all new/feature menu rollouts and store orientations
- Participated in annual KOR (Keg Operations Review) both in-house and at other locations in Arizona/Texas.
- Forecasted cost effective ordering pars for all LTO features including for Lobster Summer (Live Lobsters) and single-day features (Thanksgiving).
- Managed all back end OpenTable facets to maximize business levels and ensure smooth operational service.
- Executed two store closures/reopening (Covid 2020, store renovations closure January 2024).
- Reviewed bi-annual menu updates for discrepancies/errors in item/description accuracy, pricing and local health department requirements.
Culinary Manager
The Keg Steakhouse + Bar
09.2017 - 07.2019
- Streamlined kitchen operations for increased efficiency by implementing effective inventory management systems.
- Reduced food waste and costs with careful ordering, inventory levels and Prep par levels.
- Established a positive work environment by fostering teamwork among kitchen staff members, resulting in improved productivity and morale.
- Increased employee retention by offering competitive compensation and fostering a supportive work environment that prioritized professional development opportunities for staff members.
- Maintained consistently high food safety standards by enforcing strict adherence to sanitation guidelines and conducting regular inspections of kitchen facilities.
- Maintained kitchen hardware and repaired tools or ordered equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Purchased food and cultivated strong vendor relationships.
- Conducted annual reviews for all BOH team members.
Bar Manager
The Keg Steakhouse + Bar
05.2016 - 09.2017
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Won Best Bar at 2017 US Keg Bar Oscars.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
- Fostered positive work atmosphere, reducing staff turnover rates.
- Conducted annual reviews for all bar servers and bartenders.
Dining Room Manager
The Keg Steakhouse + Bar
01.2016 - 04.2016
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Streamlined operations by creating efficient schedules for all dining room staff members.
- Optimized workflow by cross-training employees in various roles throughout the dining room/bar operation.
- Improved overall efficiency by implementing strategic seating plans to maximize table turnover rates.
- Led planning, scheduling and execution for Private Dining reservations.
- Motivated staff to perform at peak efficiency and quality.
- Conducted regular performance evaluations for staff members, identifying areas for growth and providing constructive feedback.
- Managed store First Aid program.
Dining Room Manager
The Keg Steakhouse + Bar
06.2014 - 11.2015
- (Same responsibilities as Dining Room Manager at Lakewood, CO location)
Bar Server
The Keg Steakhouse + Bar
08.2010 - 06.2014
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
- Assisted in employee training initiatives, mentoring new hires on proper serving techniques and company policies.
- Enhanced customer satisfaction by providing attentive and friendly service during busy hours.
Server
Romano's Macaroni Grill
06.2007 - 08.2010
- Started as a hostess and quickly became a ToGo Specialist, moving up to server after six months. Worked as a trainer and as a part of the catering team as well
Education
High School Diploma -
Wheat Ridge High School
Wheat Ridge, COSkills
- Leadership and team building
- Operations management
- Problem resolution
- Team player
- Time management
- Training and coaching
- Inventory control
- Sales Analysis
- Cost analysis and savings
- Budget Analysis, P&L management
- Labor cost controls
- Proficient in O365, OpenTable, FoodTrak, Squirrel
- Verbal and written communication
- Process improvements
- Facility management
Certification
- ServSafe September 2022 to September 2027
- TIPS September 2022 to September 2025
- ETips On Premise 3.1 Certification
Languages
Spanish
Professional Working
Timeline
General Manager
The Keg Steakhouse + Bar
07.2019 - 05.2025
Culinary Manager
The Keg Steakhouse + Bar
09.2017 - 07.2019
Bar Manager
The Keg Steakhouse + Bar
05.2016 - 09.2017
Dining Room Manager
The Keg Steakhouse + Bar
01.2016 - 04.2016
Dining Room Manager
The Keg Steakhouse + Bar
06.2014 - 11.2015
Bar Server
The Keg Steakhouse + Bar
08.2010 - 06.2014
Server
Romano's Macaroni Grill
06.2007 - 08.2010
High School Diploma -
Wheat Ridge High School
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