Moodle, Excel, Power Point,
Jenifer Serrano
English Teacher & Academic Compliance Specialist
Medellín,ANT
Summary
Accomplished Academic Compliance Specialist, University Lecturer, and Online English Educator with a proven track record in higher education. Adept at designing and delivering engaging virtual and in-person courses, fostering student success. Spearheaded the legal registration of academic programs, ensuring compliance with national education policies and enhancing institutional quality. Expert in curriculum and content strategy development, achieving notable improvements in program engagement. Skilled in guiding future English teachers, preparing institutions for quality audits under ICONTEC standards, and promoting collaborative learning environments.
Overview
9
9
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Academic Compliance Specialist
Maria Cano University
08.2021 - Current
- Led the legal registration process of academic programs with the Ministry of Education, ensuring full compliance with national education policies.
- Developed the Institutional Educational Project (PEI) for the Language Center, aligning it with national language policies and institutional objectives.
- Organized and managed documentation and requirements for program accreditation and legal compliance.
- Played a key role in preparing the university for quality audits conducted by ICONTEC, ensuring adherence to academic and institutional standards, specifically under ICONTEC norms NTC 5555 and NTC 5580.
- Provided strategic support in structuring and improving academic programs based on best practices in language education.
- Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
Online English Teacher
Maria Cano University
08.2021 - Current
- Developed strong rapport with students, fostering a positive and supportive virtual classroom environment conducive to learning.
- Assisted students with goal-setting and provided guidance in developing personalized study plans for long-term success in English language proficiency.
- Developed innovative lesson plans to engage students in English language learning.
- Boosted student confidence through tailored feedback and individualized support in areas of improvement.
- Utilized multimedia resources to enhance lessons and reinforce key concepts for better retention of knowledge.
- Incorporated diverse teaching strategies to accommodate various learning styles and engage all students in the material effectively.
- Emphasized critical thinking skills by challenging students with thought-provoking questions related to course topics during lessons.
- Monitored student progress through regular assessments, providing constructive feedback to ensure continuous improvement.
- Adapted instructional techniques in real-time based on student engagement levels, ensuring optimal comprehension of material throughout each session.
- Provided ongoing support to students outside of class hours through email correspondence or video conference sessions as needed.
- Promoted active participation from students by incorporating interactive elements such as group projects, discussions, and collaborative activities in lessons.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Enhanced students'' language skills by focusing on reading, writing, speaking, and listening activities.
- Gently corrected student pronunciation and grammar to improve conversation skills.
English Course Content Designer
Pascual Bravo University
02.2024 - 12.2024
- Designed virtual English courses from the ground up, creating original content based on engaging and meaningful stories to motivate students and facilitate effective language learning.
- Developed interactive activities that support a communicative approach, enhancing students' ability to use the language in real-life situations.
- Collaborated with subject matter experts to ensure content accuracy and accessibility.
- Assisted in establishing company style guidelines for consistent branding across all communication channels.
- Worked with technology specialists to create visually appealing and user-friendly course designs, improving student engagement and retention.
- Created original artwork for range of print, web and video projects.
Online English Teacher
Pascual Bravo University
08.2020 - 12.2024
- Developed strong rapport with students, fostering a positive and supportive virtual classroom environment conducive to learning.
- Assisted students with goal-setting and provided guidance in developing personalized study plans for long-term success in English language proficiency.
- Developed innovative lesson plans to engage students in English language learning.
- Boosted student confidence through tailored feedback and individualized support in areas of improvement.
- Utilized multimedia resources to enhance lessons and reinforce key concepts for better retention of knowledge.
- Incorporated diverse teaching strategies to accommodate various learning styles and engage all students in the material effectively.
- Emphasized critical thinking skills by challenging students with thought-provoking questions related to course topics during lessons.
- Monitored student progress through regular assessments, providing constructive feedback to ensure continuous improvement.
- Adapted instructional techniques in real-time based on student engagement levels, ensuring optimal comprehension of material throughout each session.
- Provided ongoing support to students outside of class hours through email correspondence or video conference sessions as needed.
- Promoted active participation from students by incorporating interactive elements such as group projects, discussions, and collaborative activities in lessons.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Enhanced students'' language skills by focusing on reading, writing, speaking, and listening activities.
- Gently corrected student pronunciation and grammar to improve conversation skills.
University Lecturer – Bachelor's in English
Luis Amigo University
01.2020 - 11.2021
- Taught key subjects in English teacher training, including Language Policy, English Writing Workshop, and Integrated Language, all delivered in English.
- Supervised and guided students during their teaching practicum, monitoring their progress and maintaining active communication with cooperating teachers.
- Designed and evaluated lesson plans and teaching materials, ensuring alignment with language acquisition principles and communicative teaching methodologies.
- Provided academic and pedagogical support to future English teachers, fostering their professional development.
- Developed engaging coursework and assessments to enhance students' linguistic and didactic competencies.
Language Center Coordinator
San Buenaventura University
08.2016 - 12.2019
- Led the legal registration process of academic programs with the Ministry of Education, ensuring full compliance with national education policies.
- Developed the Institutional Educational Project (PEI) for the Language Center, aligning it with national language policies and institutional objectives.
- Entered data, generated reports, and produced tracking documents.
- Assisted in the creation of marketing materials to promote center programs, resulting in increased community awareness and engagement.
- Facilitated regular staff meetings where progress updates were shared among team members.
- Established policies and procedures for the center, creating a consistent framework for staff members to follow.
- Evaluated program effectiveness using feedback from participants and staff members, making improvements as needed to better serve the community.
- Managed event logistics, ensuring smooth operations and successful outcomes for all center activities.
- Handled complex scheduling tasks for multiple rooms within the facility while minimizing conflicts or double bookings.
- Increased participant satisfaction by providing exceptional customer service and promptly addressing concerns.
- Enhanced program efficiency by streamlining administrative processes and implementing new organizational systems.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
Master of Arts - Bilingual Education
San Buenaventura University
Medellin, Colombia 05.2001 -
Bachelor of Arts in English Teaching - Education
Luis Amigo University
Medellín, Colombia 05.2001 -
Skills
Online & In-Person English Teaching
Software
Certification
APTIS for Teachers
Hobbies
Beyond my professional life, I enjoy spending time in nature and appreciate quiet, peaceful places. I have a strong interest in gardening and take great pleasure in caring for plants and flowers. Additionally, I have a deep appreciation for ambient and classical music, which I find both inspiring and relaxing.
Timeline
APTIS for Teachers
02-2025
English Course Content Designer
Pascual Bravo University
02.2024 - 12.2024
Academic Compliance Specialist
Maria Cano University
08.2021 - Current
Online English Teacher
Maria Cano University
08.2021 - Current
Online English Teacher
Pascual Bravo University
08.2020 - 12.2024
University Lecturer – Bachelor's in English
Luis Amigo University
01.2020 - 11.2021
Language Center Coordinator
San Buenaventura University
08.2016 - 12.2019
TKT Teaching Knowledge Test
03-2015
Master of Arts - Bilingual Education
San Buenaventura University
05.2001 -
Bachelor of Arts in English Teaching - Education
Luis Amigo University
05.2001 -
Similar Profiles
Katherine GawronKatherine Gawron
Student Worker at AMU Campus Store, Ave Maria UniversityStudent Worker at AMU Campus Store, Ave Maria University
Aidan CorrieAidan Corrie
Work Study Researcher at Arcadia University, Ana Maria GarciaWork Study Researcher at Arcadia University, Ana Maria Garcia
William Burnham-FleckWilliam Burnham-Fleck
Teaching Assistant and Tutor at Ave Maria UniversityTeaching Assistant and Tutor at Ave Maria University