JEISSON ROMERO
Helpdesk/English Professor
Bogota
Summary
Experienced in teaching Business English to professionals, focusing on clear communication and industry-specific language. Strong background in customer service, with proven skills in multitasking, relationship-building, and driving business results.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Business English Teacher
Independent Employer
03.2023 - Current
- Implemented differentiated instruction techniques to accommodate diverse learning styles within the classroom.
- Developed tailored lesson plans for individual students'' needs, resulting in increased comprehension.
- Enhanced student communication skills by implementing group projects and presentations.
TICKETING
TRANSCOM
01.2022 - 01.2023
- Assist customers' ticketing regarding shipping and wrong items exchange
- Resolved customer complaints by offering solutions and escalating issues when necessary.
English Professor
British College
01.2017 - 01.2019
- Initiated, facilitated and moderated classroom discussions for college-level English students.
- Designed and developed instructional activities using data from student learning style assessments.
- Delivered quarterly qualitative and quantitative feedback.
BANKING AGENT
SCOTIABANK
01.2016 - 01.2018
- Assist customers with payments, transactions, wire transfers, cheques etc
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
ENGLISH PROFESSOR
American School
01.2016 - 01.2017
- Teach the European Common Framework.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Planned, prepared and delivered workshop lessons
BILINGUAL AGENT
CONVERGYS
01.2012 - 01.2014
- Customer service for AT&T/Post-paid accounts/Phone bills and Tech Service
- Contributed to positive work environment by fostering relationships with colleagues from diverse cultural backgrounds.
CHAT AGENT
SITEL
01.2011 - 01.2012
- Assist customers with post purchases inquiries from best buy
- Streamlined communication for clients through effective use of chat tools and resources.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
Bachelor Degree - LICENCIATURA EN LENGUAS EXTRANJERAS CON ÉNFASIS EN INGLES
UNAD
Bogotá, DCTEFL DIPLOMADO - TESOL 240 Hrs Course
ITTT - International TEFL/TESOL Training
OnlineTEFL 100 Hrs Course -
ITTT - International TEFL/TESOL Training
BogotaOnline Course for IT learning - GOOGLE IT SUPPORT COURSE
Coursera - Google
OnlineSkills
Office management
Intercom
Salesforce proficiency
Zendesk support
Google Workspace proficiency
Citrix administration
Proficient in Slack
Jira issue tracking
Skills/hobbies
Drums, DJ, Cycling, Soccer, Calisthenics, Human-history, Universe, AI
Timeline
Business English Teacher
Independent Employer
03.2023 - Current
TICKETING
TRANSCOM
01.2022 - 01.2023
English Professor
British College
01.2017 - 01.2019
BANKING AGENT
SCOTIABANK
01.2016 - 01.2018
ENGLISH PROFESSOR
American School
01.2016 - 01.2017
BILINGUAL AGENT
CONVERGYS
01.2012 - 01.2014
CHAT AGENT
SITEL
01.2011 - 01.2012
Bachelor Degree - LICENCIATURA EN LENGUAS EXTRANJERAS CON ÉNFASIS EN INGLES
UNAD
TEFL DIPLOMADO - TESOL 240 Hrs Course
ITTT - International TEFL/TESOL Training
TEFL 100 Hrs Course -
ITTT - International TEFL/TESOL Training
Online Course for IT learning - GOOGLE IT SUPPORT COURSE
Coursera - Google