JEISON ARLEY MELENDEZ CAICEDO
Cali
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Pabla Hernandez
08.2024 - Current
- Diagnosed technical issues for clients, ensuring timely resolution and enhanced user satisfaction.
- Provided expertise in software troubleshooting, improving operational efficiency across customer service channels.
- Developed and maintained knowledge base articles, streamlining support processes for team members.
- Trained junior staff on best practices in technical support, fostering a culture of continuous learning.
Accounting Assistant
James Caicedo
07.2022 - 03.2024
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Communicated with suppliers to reconcile invoice payments.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Costumer Service Representative
Natasha Corrales
01.2022 - 04.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
Assistant, Waiter
Martin Aristizabal
01.2021 - 11.2021
- Managed inventory, placed orders and handled payment for office supplies.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Education
No Degree - Education
Universidad Santiago De Cali
Cali, ColombiaHigh School Diploma -
Institucion Educativa Santa Fe
Cali, Colombia07.2008
Skills
- Account Evaluation
- Monthly Reconciliations
- Month-End Reports
- Customer Relations
- Report Creation
- Staff Training
- Reading Comprehension
- Customer Service
- Documentation
- Active Listening
Certification
LXPA Course with Task Us Certified Trainer.
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Technical Support Representative
Pabla Hernandez
08.2024 - Current
Accounting Assistant
James Caicedo
07.2022 - 03.2024
Costumer Service Representative
Natasha Corrales
01.2022 - 04.2023
Assistant, Waiter
Martin Aristizabal
01.2021 - 11.2021
High School Diploma -
Institucion Educativa Santa Fe
No Degree - Education
Universidad Santiago De Cali