Jeimy Alejandra Pineres Morales
Toronto,Ontario
Summary
Professional with 8 years of experience and extensive knowledge focused on customer service, cashier, receptionist, administrative assistant and Business Advisor. I like to work in a team, I am a person with many skills performing tasks such as cash handling, transaction processing, banking transactions and customer orientation, as well as extensive knowledge in process management, Customer Reception, I am determined and I like to face new challenges, plan and manage administrative needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bank Teller
Davivienda Bank SA
Bogota
09.2018 - 12.2023
- Cash handling
- Promoted and sold banking products and financial services
- Customer Services
- Call Center support
- call center support with banking transactions and providing advice to customers on their banking products
- support in the area of overseas subsidiaries opening accounts for Miami and Panama
- Promoted and sold banking products and financial services.
- Processed loan payments, deposits, transfers, wire funds, and other banking transactions accurately.
Business Assistant and Receptionist
Chicala Inmobiliaria SAS
Bogota
12.2015 - 08.2016
- Customer Services
- Communicated with clients to determine property needs and budget constraints.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Managed customer inquiries promptly and professionally.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Scheduled appointments for clients, customers, and other visitors.
- Transcribed tapes and notes from meetings into prescribed formats.
- telephone attention
- transcript of lease agreements
- management of the company’s web portal
Administrative Assistant
Adeinco Ltda
Bogota
05.2015 - 10.2015
- Provided administrative support to real estate agents by organizing paperwork, answering phones,responding to emails and managing calendars.
- Greeted clients upon arrival at office and assisted them in completing paperwork necessary for their real estate transactions.
- detailed reports on the local housing market.
- Worked with cross-functional teams to achieve goals.
- personalized customer service and telephone attention
- transcription of lease contracts
- accounting assistant
- registration of sites in administrative system SIMI
Education
Diploma - Commercial Advice Operations Financial Entities
SENA
Bogota,Colombia09-2018
High School Diploma -
Colegio Del Santisimo Sacramento
Bogota, Colombia11-2014
Skills
- Management of office software
- Management of corporate agendas
- Assertive communication
- Conflict resolution
- Critical thinking
- Teamwork
- Money Handling
- Teller Support
- Transaction Processing
- administrative tasks
- Financial Advising
- opening of banking products
- Business Consulting
- Financial Services
- Phone and Email Etiquette
- call center attention
- Digital Archiving
Affiliations
I am a person who likes to work in a team, I have the ability to work under pressure, I have a great sense of listening, I like to do things correctly, I always focus on the direction to achieve and seek solutions to adverse situations or that require more attention
Certification
- FUNDACION SIIGO - basic accounting 40 hours
- EL LIBERTADOR- assistance in real estate consulting sales seminar
- DAVIVIENDA BANK mis Finanzas en casa - course on financial system, personal and family finances, security and technology
- DAVIVIENDA BANK- teller training 140 hours
- SENA- Microsoft 2016 tool handling: Excel 40 hours
- SENA- Preparation of the budget for the management of personal finances
- CENTRO COLOMBO AMERICANO- English C1 current
- SENA - Technician in commercial advice and operations of financial institutions
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Bank Teller
Davivienda Bank SA
09.2018 - 12.2023
Business Assistant and Receptionist
Chicala Inmobiliaria SAS
12.2015 - 08.2016
Administrative Assistant
Adeinco Ltda
05.2015 - 10.2015
Diploma - Commercial Advice Operations Financial Entities
SENA
High School Diploma -
Colegio Del Santisimo Sacramento
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