Summary
Work History
Education
Skills
Languages
Timeline
Generic

Jeimmy Andrea Hernandez Muete

Cll 19A # 88- 66 Hayuelos, Bogotá ,CUN

Summary

Aeronautical engineer and technologist in Administration with high sense of responsibility, aspirations and high goals based on the achievement of objectives; I learn with ease, and fulfill tasks to the fullest, with teamwork capacity, high attention to detail and developed communication skills.

Work History

Customer Care Representative and Technical Support

Asurion
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.

Back Office Specialist

Conduent
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

Customer Retention Specialist

OutPLEX
  • Reduced churn rate by developing personalized retention strategies for high-risk clients.
  • Collaborated with cross-functional teams to improve product offerings based on customer feedback.

Supervisor of Operations

United Construction Cleaning PTY
  • Performed operational efficiency by streamlining processes and implementing best practices in the workplace.
  • Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
  • Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.


Education

Certificate - Computer Programming, Specific Applications

Colsubsidio
Bogotá, Colombia
02.2024

Course - Computer Programming

SENA
Bogotá, Colombia
12.2023

License - Quality Control And Safety Technologies

Centro De Estudios Aeronáuticos De La Aerocivil
Bogotá, Colombia
12.2023

Bachelor - Aeronautical Engineering

Escuela De Aviación Del EJC
Bogotá, Colombia
09.2022

Course - Organizational Leadership

SENA
01.2021

Course - Human Resources Management

SENA
Bogotá, Colombia
10.2020

Diploma - Management

Management Institute of Australia
Sydney, Australia
09.2015

High School Diploma -

Colegio Parroquial Santa Isabel De Hungría
Bogotá, Colombia
12.2006

Skills

  • Customer Service
  • Respect
  • Assertive communication
  • Integrity
  • Teamwork
  • Computer Skills
  • Database research
  • Problem Resolution
  • Adaptability
  • Multitasking
  • Positive Attitude
  • Attention to Detail

Languages

Spanish
Native language
English
Advanced
C1
Portuguese
Intermediate
B1

Timeline

Customer Care Representative and Technical Support

Asurion

Back Office Specialist

Conduent

Customer Retention Specialist

OutPLEX

Supervisor of Operations

United Construction Cleaning PTY

Certificate - Computer Programming, Specific Applications

Colsubsidio

Course - Computer Programming

SENA

License - Quality Control And Safety Technologies

Centro De Estudios Aeronáuticos De La Aerocivil

Bachelor - Aeronautical Engineering

Escuela De Aviación Del EJC

Course - Organizational Leadership

SENA

Course - Human Resources Management

SENA

Diploma - Management

Management Institute of Australia

High School Diploma -

Colegio Parroquial Santa Isabel De Hungría

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Jeimmy Andrea Hernandez Muete