Jeffrey Shelton
Akron
Summary
Detail-oriented Underwriting Specialist with a strong track record of accuracy, efficiency, and collaboration in an accuracy driven underwriting environment. Recognized for supporting team success through knowledge sharing, process guidance, and quality reinforcement. I am passionate about coaching and developing others, with strengths in clear communication, problem-solving, and helping peers build confidence in underwriting procedures and standards. Seeking a coaching role to drive consistency, performance, improvement, and assist other on their individual career path.
Overview
6
6
years of professional experience
Work History
Underwriting Processing Specialist
Progressive Insurance
Akron, OH
07.2025 - Current
- Assigned to work NetAgent emails, process the work received and correspond with both agents and insureds notifying of outstanding information needed or action taken.
- Proficient in POWR, NetAgent, Duck Creek, Legacy while navigating company guidelines, policies, and procedures.
- Identifies and understands the needs of both insureds and agents.
- Effective written skills used to communicate through email correspondence.
- Self-starter that works well independently with minimal supervision.
Underwriting Specialist
Progressive Insurance
Akron, OH
04.2023 - 07.2025
- Performs research to confirm risk acceptability and/or rating accuracy.
- Asks probing question of the policyholder or agent to clarify existing information for risk acceptability and rate accuracy.
- Reviews databases, third-party and in-house tools, for indicators of fraud, rate inaccuracy or unacceptable risks.
- Modifies policies as needed for accuracy.
- Detailed note taking skills to ensure peer to peer communication is clear providing ability to be successful as multiple underwriting representatives work the same reviews.
- Provides peer to peer support within team and department.
Senior Customer Service Representative
Progressive Insurance
Akron, OH
04.2020 - 10.2023
- Provide support to existing customers managing their policies as well as the agents assigned to the policies.
- Help customers with insurance needs like adding/deleting vehicles and drivers from policies, or processing renewal, cancellations, reinstatements, and payments.
- Build trust by understanding the unique needs of the customers and resolving those needs effectively and efficiently.
- Have strong knowledge and understanding of the guidelines to be able to provide accurate detailed responses to questions from both insureds and agents.
- Collaborate with assigned Team and participate in team chat ensuring team success.
Education
High School Diploma -
Ellet High School
Akron, OH06-2002
Skills
- Self-Starter
- Time Management
- Strong Coach and Motivator
- Interpersonal Skills
- Relationship Building
- Strong Communicator
- Critical Thinking
- Adaptability and Embraces Change
Timeline
Underwriting Processing Specialist
Progressive Insurance
07.2025 - Current
Underwriting Specialist
Progressive Insurance
04.2023 - 07.2025
Senior Customer Service Representative
Progressive Insurance
04.2020 - 10.2023
High School Diploma -
Ellet High School