Jeffrey Orzel
Castle Rock
Summary
Experienced in team leadership, customer service, and operational efficiency. Brings a strategic planning approach to enhance store performance and staff productivity. Proven track record of fostering a positive and results-driven environment. Consistently strives for excellence in all aspects of work. Expertise lies in optimizing processes, motivating teams, and delivering exceptional customer experiences.
Overview
16
16
years of professional experience
Work History
ASSISTANT STORE MANAGER
American Furniture Warehouse
07.2012 - 02.2025
- Manage 50+ sales associates, ensuring smooth operations across departments
- Implemented leadership program, enhancing team efficiency and cohesion
- Streamlined hiring, training, and onboarding processes for new employees
- Collaborate with HR and payroll to maintain seamless organizational functions
- Address customer service issues, improving satisfaction and retention
- Oversees team workflow and staff training, achieving measurable service improvements through strategic scheduling and problem-solving
SALES REPRESENTATIVE
Go Dodge
07.2011 - 07.2012
- Converted leads into satisfied customers through tailored vehicle presentations and sales
- Facilitated post-sale services, ensuring customer retention and satisfaction
- Leveraged customer insights to align sales strategies with individual needs
- Enhanced customer experience by scheduling timely service visits
- Achieved measurable results in customer satisfaction and sales growth
STORE ASSOCIATE
Walgreen's
01.2011 - 07.2011
- Conducted inventory counts, ensuring accurate stock levels
- Managed ordering and stocking, maintaining optimal inventory
- Assisted in unloading deliveries, enhancing operational efficiency
- Supported various store functions, demonstrating adaptability
- Acknowledged for delivering exceptional customer service
PARTS ASSISTANT
Service King Collision Center
04.2010 - 11.2010
- Received and inspected automotive parts, ensuring quality and accuracy for technicians
- Managed inventory by confirming deliveries, adjusting costs, and processing returns efficiently
- Utilized computer systems for accurate data entry, enhancing operational workflow
- Collaborated with technicians to ensure timely distribution of parts, optimizing repair times
MATERIALS MANAGEMENT TECHNICIAN
Renown Regional Medical Center
08.2009 - 04.2010
- Managed daily inventory and distribution of materials and machinery in the top Washoe County hospital
- Ensured accuracy in preparing special use carts, enhancing operational efficiency
- Utilized attention to detail to support hospital-wide logistics and supply chain operations
- Resolved inventory discrepancies to maintain optimal stock levels and resource availability
MARKET MANAGER
3PD Last Mile Logistics
09.2008 - 06.2009
- Managed delivery teams and warehouse staff, enhancing location rank from 20th to 3rd best in reviews and customer satisfaction
- Streamlined cost reporting using Excel, achieving measurable operational improvements
- Led customer feedback initiatives, driving significant service quality enhancements
- Oversaw monthly financial tracking, ensuring precise budget management and reporting
- Directed operations, fostering a collaborative environment for team success
Education
web design, 3D graphics, Digital animation
Truckee Meadows Community College
Reno, NV12.2005
Skills
- Skilled in MS Office Applications
- Advanced Excel Proficiency
- Sales Management Skills
- Service Excellence
- Inventory Oversight
- Effective Leadership
- Effective Issue Resolution
- Written Communication Proficiency
- Proficient in Multi-Tasking
- Team Leadership
- Customer experience
Timeline
ASSISTANT STORE MANAGER
American Furniture Warehouse
07.2012 - 02.2025
SALES REPRESENTATIVE
Go Dodge
07.2011 - 07.2012
STORE ASSOCIATE
Walgreen's
01.2011 - 07.2011
PARTS ASSISTANT
Service King Collision Center
04.2010 - 11.2010
MATERIALS MANAGEMENT TECHNICIAN
Renown Regional Medical Center
08.2009 - 04.2010
MARKET MANAGER
3PD Last Mile Logistics
09.2008 - 06.2009
web design, 3D graphics, Digital animation
Truckee Meadows Community College
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