Jeffrey Hall
Littleton
Summary
Accomplished Senior Engineer and Deployment Manager at Dell Technologies, adept in incident management and leading cross-functional teams. Demonstrated excellence in streamlining communications, enhancing system stability, and deploying large-scale software, leveraging strong analytical skills and leadership. Achieved significant improvements in project efficiency and crisis management, embodying exceptional organizational and technical reporting capabilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Engineer
Dell Technologies
07.2015 - Current
- Maintained a comprehensive knowledge of emerging threats and trends in Incident Management, applying insights to continually refine organizational processes.
- Served as an escalation point for complex or unresolved issues, applying expertise in problem-solving techniques to achieve successful outcomes.
- Collaborated with account teams, clients, engineers, and executives to streamline communications and implement solutions that minimized system downtime and improved overall environmental stability.
- Played a pivotal role in crisis management efforts, coordinating resources and serving as a trusted advisor to senior leadership during high-profile incidents.
Deployment Manager
Dell Technologies
06.2008 - 07.2015
- Managed cross-functional teams to coordinate hardware / software deployments, resulting in more efficient and timely project completion.
- Implemented successful deployment strategies for large-scale software releases, ensuring smooth transitions across departments.
- Developed comprehensive post-deployment analysis tools, increasing visibility into the performance of new system features and functionality.
Education
Associate of Science - Information Technology
University of Alabama At Huntsville
Huntsville, ALSkills
- Leadership skills
- Business analysis
- Team management
- Incident management
- Technical presentation
- ITIL framework
- Strong analytical mind
- Technical reporting
- Staff supervision
- Excellent communication
- Organizational skills
Certification
- ITIL Foundation Certificate in IT Service Management
- Government Security Clearances, Top Secret, Secret (expired)
Timeline
Senior Engineer
Dell Technologies
07.2015 - Current
Deployment Manager
Dell Technologies
06.2008 - 07.2015
Associate of Science - Information Technology
University of Alabama At Huntsville
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