Jeffrey D. Harrell
Colorado Springs
Summary
Experienced Customer Service Representative and Receptionist with over fifteen years in fast-paced environments. Expertise in data entry and managing large financial transactions, utilizing strong organizational skills to enhance efficiency. Skilled in adapting to new technologies and processes, focused on delivering exceptional service and resolving customer issues through effective communication.
Overview
20
20
years of professional experience
Work History
Front Desk Manager
Solarise Solar
Colorado Springs, CO
01.2026 - Current
- Managed front desk operations to enhance guest experience and satisfaction.
- Developed and implemented efficient check-in/check-out procedures to streamline operations.
- Coordinated interdepartmental communication to resolve guest inquiries efficiently.
- Developed training documents for enhancing customer service and training future employees
- Planned and organized installation and inspection timelines to ensure compliance with company and state regulations.
Customer Service Representative
Unifirst
Colorado Springs, CO
03.2024 - 12.2025
- Answered phones and emails promptly to resolve customer concerns effectively
- Managed account products to meet diverse customer needs
- Coordinated office supply procurement to ensure uninterrupted operations
- Process location end of day invoices and set up next day route folders and devices
- Review financial accounts for several delivery routes and send out statements
Driver
Domino’s Pizza
Colorado Springs, CO
05.2023 - 01.2024
- Delivered pizzas efficiently while adhering to traffic regulations and safety protocols.
- Delivered excellent customer service by effectively communicating with customers while taking and fulfilling orders
- Maintained accurate records of deliveries and customer interactions to ensure service quality.
- Managed cash handling and processed transactions swiftly at point of sale.
- Maintained cleanliness standards to create a welcoming environment for customers
Driver
Lyft
Colorado Springs, CO
03.2022 - 05.2023
- Delivered pizzas efficiently, ensuring timely service and customer satisfaction.
- Evaluated and addressed customer destination needs to provide excellent service.
- Maintained vehicle cleanliness and compliance with safety standards.
- Assisted in training new drivers on delivery routes and company policies.
Customer Service Representative
Briargate Boulevard Animal Hospital
Colorado Springs, CO
08.2022 - 12.2022
- Greeted clients and provided initial support for veterinary team
- Facilitated communication between doctors and clients; organized and maintained patient records
- Confirmed and scheduled veterinary appointments on behalf of seven veterinarians in a fast-paced clinic
- Processed monetary transactions; educated clients on fees and services
Customer Service Representative
Southern Colorado Veterinary Internal Medicine
Colorado Springs, CO
04.2018 - 02.2022
- Functioned as receptionist for veterinary team, welcoming clients and coordinating the check-in process.
- Confirmed and scheduled veterinary appointments on behalf of seven veterinarians in a fast-paced clinic
- Facilitated communication between doctors and clients, organizing and maintaining patient records for efficient service
- Processed monetary transactions and educated clients on fees, enhancing transparency and trust in services
- Arranged consultations to streamline communication between doctors and improve referral processes. between internal and external doctors regarding referrals for specialized care
Customer Service Representative and Veterinary Assistant
VCA Front Range Animal Hospital
Monument, CO
06.2016 - 03.2018
- Scheduled veterinary appointments for six veterinarians, ensuring efficient clinic operations in a fast-paced environment
- Acted as receptionist and greeted clients upon arrival; organized and maintained patient information
- Ensured the well-being of kenneled pets, providing comfort and care
- Processed monetary transactions while educating owners on fees and services, enhancing client understanding and satisfaction
- Assisted doctors during surgeries and dental procedures, ensuring sterile and organized exam areas for optimal patient care
- Prepped and refilled medication; communicated with pharmacies on behalf of doctors and patients
Veterinary Administrative Assistant and Data Entry Volunteer
Humane Society of the Pikes Peak Region
Colorado Springs, CO
04.2015 - 09.2016
- Welcomed clients and organized the vaccination area to improve client experience
- Coordinated vaccination and surgery appointments for public clients, ensuring efficient scheduling and client satisfaction
- Processed monetary transactions and provided clear explanations of fees to educate pet owners
- Collected data on pets and clients; entered data into internal shelter software system
Manager
Pizza Hut
04.2015 - 07.2016
- Supervised and trained front desk staff, improving service delivery and guest satisfaction.
- Coordinated scheduling of front desk personnel to ensure optimal coverage during peak hours.
- Analyzed guest feedback to identify areas for improvement in service quality and operational efficiency.
- Monitored inventory levels for office supplies, placing timely orders to maintain stock availability.
Private First-Class Health Care Specialist
United States Army
02.2013 - 12.2014
Team Leader
Freebirds
02.2006 - 10.2012
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
High School Diploma -
Klein Forest High School
Houston, TX05-2004
Skills
- Check-in procedures
- Customer service
- Guest relations
- Service management
- Conflict management
- Team management
- Employee training
- Incident reporting
- Problem-solving skills
- Analytical skills
- Written communication
- Listening skills
- Supply management
Timeline
Front Desk Manager
Solarise Solar
01.2026 - Current
Customer Service Representative
Unifirst
03.2024 - 12.2025
Driver
Domino’s Pizza
05.2023 - 01.2024
Customer Service Representative
Briargate Boulevard Animal Hospital
08.2022 - 12.2022
Driver
Lyft
03.2022 - 05.2023
Customer Service Representative
Southern Colorado Veterinary Internal Medicine
04.2018 - 02.2022
Customer Service Representative and Veterinary Assistant
VCA Front Range Animal Hospital
06.2016 - 03.2018
Veterinary Administrative Assistant and Data Entry Volunteer
Humane Society of the Pikes Peak Region
04.2015 - 09.2016
Manager
Pizza Hut
04.2015 - 07.2016
Private First-Class Health Care Specialist
United States Army
02.2013 - 12.2014
Team Leader
Freebirds
02.2006 - 10.2012
High School Diploma -
Klein Forest High School