Jeffrey Alire
Aurora
Summary
Results-driven Customer Service and Operations Management Professional with a proven track record of delivering exceptional customer service, effectively resolving long-standing account issues, and achieving 100% retention rates. Expertise in relationship management, operations management, logistics, and process improvement enhances the ability to streamline workflows and elevate customer satisfaction. Strong communication skills facilitate collaboration across all organizational levels, fostering a culture of excellence and continuous improvement. Committed to driving operational efficiency while ensuring a superior customer experience.
Overview
15
15
years of professional experience
Work History
Account Supervisor
GFL Environmental
Denver, CO
10.2023 - Current
- Delivered exceptional customer service to a portfolio of 250+ accounts, consistently meeting and exceeding client needs to ensure satisfaction and loyalty.
- Resolved a backlog of 75+ overdue accounts, catching up services delayed for up to 6 months, and completed all within 4 months, improving customer trust and retention.
- Maintained clear and professional communication with customers and management at all levels, fostering strong relationships and ensuring seamless service delivery.
Monster Truck Driver & Transport/Operations Manager
Wilson Extreme Sports
Aurora, CO
04.2019 - 09.2023
- Hauled and maintained monster trucks across the U.S., averaging 79,000+ miles annually using a Class A CDL with zero violations.
- Managed all truck bookings and appearances, ensuring timely delivery and setup for nationwide shows and events.
- Coordinated precise loading and unloading of monster trucks, including timing and positioning for safe transport and event readiness.
- Reported directly and exclusively to the CEO and supervised team operations, handling scheduling, logistics, and employee oversight.
- Combined transport duties with racing responsibilities, demonstrating versatility and commitment to performance excellence.
- Was tasked with all hiring processes
- Supervised a diverse team with at least 8-10 employees at all times
- Not one employee quit due to my supervision
- Maintained compliance with federal and state transportation regulations, ensuring safety and legal standards.
- Managed documentation for shipments, including logs and receipts, ensuring accuracy for client records and audits.
Correctional Officer/ Housing Security Supervisor
Colorado Department of Corrections
Canon City, CO
06.2013 - 12.2018
- Enforced facility rules and maintained order to ensure safety and security for staff, inmates, and the public.
- Supervised inmate activities in housing units, dining halls, recreation yards, and during off-site transportation, ensuring compliance with regulations.
- Worked in housing, security, and infirmary units, managing mentally ill and special-needs offenders with professionalism and care.
- Acted as Shift Leader, overseeing operations and staff in housing and security units, ensuring adherence to protocols.
- Supervised inmate activities, ensuring compliance with facility regulations and safety protocols.
- Trained and mentored new correctional officers, promoting adherence to operational procedures and safety measures.
- Conducted searches, pat-downs, and cell shakedowns thoroughly and respectfully to maintain security standards.
- Operated Master Control, performing inmate counts, monitoring movement, and holding staff accountable for procedural accuracy.
- Managed offender transfers, coordinating with families and other facilities, and relaying critical information to shift commanders promptly.
- Qualified annually on lethal and non-lethal weapons, including pistol, AR-15, Remington 870 shotgun, taser, 37mm launcher, and OC spray.
- Participated in special assignments for public events, such as parades and community functions, representing the department professionally.
Delivery & Event Operations Specialist
Budweiser
Pueblo, CO
06.2011 - 12.2012
- Delivered and organized products for multiple accounts across the Pueblo area, ensuring timely and accurate fulfillment.
- Maintained Class A CDL and operated commercial vehicles weekly with zero violations, demonstrating safety and compliance.
- Supported public events and promotional activities, coordinating logistics and product placement to enhance customer experience.
- Ensured adherence to all company and DOT regulations while maintaining efficiency and professionalism.
Education
High School Diploma -
Pueblo South Highschool
01.2010
Skills
- Customer Relationship Management
- Logistics Operations
- Service Delivery Optimization
- Account Retention Strategies
- Professional Communication
- Problem Resolution
- Time Management
- Lead Generation
- CDL Class A
- Management/Operations
- Tanker
- Hazmat Certification
- Interpersonal Relationships
- Team Building
- Event Coordination
- Marketing
- Customer relations
- Goals and performance
- Strategic planning
- Quality assurance
- Project management
- Operations
- Inventory
- Quality controls
- Project coordination
- Concept development
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Team building
- Team management
- Leadership development
Accomplishments
Supervised team of 8 staff members.
- Achieved debuts of new monster trucks by completing new builds in less than a month with accuracy and efficiency.
Timeline
Account Supervisor
GFL Environmental
10.2023 - Current
Monster Truck Driver & Transport/Operations Manager
Wilson Extreme Sports
04.2019 - 09.2023
Correctional Officer/ Housing Security Supervisor
Colorado Department of Corrections
06.2013 - 12.2018
Delivery & Event Operations Specialist
Budweiser
06.2011 - 12.2012
High School Diploma -
Pueblo South Highschool