Microsoft Excel
Jeffres Laverde
Internacionalista
Summary
Professional graduated from International Relations.
Proactive professional, with analytical skills, critical thinking, writing skills and dynamic.Capable of both individual and team work. Excellent ability to adapt to changing environments.Advanced English communication skills and intermediate in French, as well as mastery oncomputer tools
Overview
4
4
years of professional experience
17
17
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Executive Travel Coordinator
DPV Transportation
10.2022 - 11.2023
- Management of confirmations, cancellations, and reservation modifications
- Handling incoming inquiry calls and converting them into reservations
- Overnight dispatcher, track chauffeurs location and make sure the service is provided seamlessly.
Sales support
Hubtek
03.2022 - 09.2022
- Active search for new sales opportunities through leads
- Market research to identify sales possibilities and assess customer needs
- Reporting updates on loads that are not going to be delivered as scheduled.
Logistic Coordinator
Lean Staffing Solutions
02.2021 - 02.2022
- Rate confirmations review, approval and data entry
- Track and trace of loads using different platforms
- Communication via email/call with drivers and warehouses.
Customer Service Representative
Sitel Group
08.2021 - 12.2021
- Personalized customer service, providing excellent service through various channels
- Resolution of customer issues regarding the products and services they have acquired
- Customer service in person, by phone, via email, or through chat.
Consultant
Sutherland Global Services
03.2020 - 07.2021
- Renegotiation of payment terms with the customer and monitoring their compliance
- Debt collection using company tools and following procedures
- Management of payment agreements and financing plans, and recording of actions
- Identification of debt recovery opportunities in the existing portfolio.
Education
Facultad de Derecho y Ciencias Politicas, Internacionalista -
Universidad del Norte
01.2015 - 05.2020
International Relations English (Course) - undefined
Universidad del Norte
01.2014 - 05.2019
French (Course) - undefined
Universidad del Norte
01.2014 - 05.2019
High School - undefined
I.E.D Cudadela Estudiantil
01.2013 - 05.2014
Skills
Organizational skillsundefined
Certification
General Law Training - Virtual Staff LLC
Software
FourKites
CASH$
Samsara
Microsoft Word
Microsoft Powerpoint
McLeod
Timeline
General Law Training - Virtual Staff LLC
02-2024
Executive Travel Coordinator
DPV Transportation
10.2022 - 11.2023
Sales support
Hubtek
03.2022 - 09.2022
Customer Service Representative
Sitel Group
08.2021 - 12.2021
Logistic Coordinator
Lean Staffing Solutions
02.2021 - 02.2022
Consultant
Sutherland Global Services
03.2020 - 07.2021
Facultad de Derecho y Ciencias Politicas, Internacionalista -
Universidad del Norte
01.2015 - 05.2020
International Relations English (Course) - undefined
Universidad del Norte
01.2014 - 05.2019
French (Course) - undefined
Universidad del Norte
01.2014 - 05.2019
High School - undefined
I.E.D Cudadela Estudiantil
01.2013 - 05.2014
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