Jeff Marlon Jonathan Gil Bolívar
Manager
Bogota
Summary
Driven to empower professionals. Thrive on teamwork and leverage collective insights to enhance service quality. Committed to excellence in customer service, I'm hands-on with projects, adept at translating data into strategic insights, and eager to contribute to team's success. Goal-oriented Manager dedicated to meeting team performance objectives and achieving set targets. Offering 13 years of extensive leadership experience in BPO industry. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Great oral and written communication skills paired with excellent time management and leadership abilities. Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.
Overview
11
11
years of professional experience
Work History
Team Manager
Full Potential Solutions
Bogotá , Bogota D.C.
7 2022 - 2024.07
- Cultivated top-performing team through expert coaching
- Drove team to exceed targets for 3 consecutive quarters.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Led employee relations through effective communication, coaching, training, and development.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Team Manager
AMAZON
Bogotá , Bogota D.C.
2018.11 - 2022.05
- Provide coaching through different techniques to achieve desire results
- Develop people by looking for their opportunities and strengths
- Analyze data and trends to identify opportunities and coach
- Communicate effectively with team members
- Drive team engagement and actions through results and insights.
On Boarding Team Manager
AMAZON
2019.01 - 2020.05
- Bridge Training & Production for new hire excellence
- Boost associate performance to meet targets
- Lead engagement: Sessions, Meetings & Huddles
- Manage operational tasks & performance audits.
Team Leader
CONCENTRIX
2011.05 - 2018.10
- Monitor financial metrics and performance of agents post-training
- Bridge training-operation gap ensuring agents' readiness for production
- Identify and improve 'red flag' agents with tailored action plans
- Lead transition coaches and liaise with departments for optimal staffing.
Education
Systems engineer -
Escuela Colombiana de Ingenieros
2003.01 -
Skills
PowerPoint
Outlook
Excel
Team Work
Performance Coaching
Operational Excellence
Team Leadership
Problem-solving abilities
Teamwork and Collaboration
Languages
Spanish
English
References
- David Gutierrez, 304 422 2671
- David Mosquera, Concentrix, 316 528 5632
Timeline
On Boarding Team Manager
AMAZON
2019.01 - 2020.05
Team Manager
AMAZON
2018.11 - 2022.05
Team Leader
CONCENTRIX
2011.05 - 2018.10
Systems engineer -
Escuela Colombiana de Ingenieros
2003.01 -
Team Manager
Full Potential Solutions
7 2022 - 2024.07
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