Jeffery Banker
Colorado Springs
Summary
Dynamic Addiction Recovery Specialist with a proven track record at Sunrise Counseling and Wellness, excelling in client satisfaction and relationship building. Skilled in problem-solving and community resource referrals, I foster teamwork and mentor new specialists, enhancing service quality and driving revenue growth through effective communication and compassionate support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Addiction Recovery Specialist
Sunrise Counseling and Wellness
06.2024 - Current
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Improved client satisfaction through timely communication and resolution of account discrepancies.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
- Provided training and mentorship to new Recovery Specialists, fostering an environment of teamwork and success.
Fabrication Technician
Hanger Clinic: Prosthetics & Orthotics
11.2020 - 11.2022
- Built and designed Prosthetic limbs
- Created molds to make the Prosthetic limbs
- Refined Molds by sanding or adding material to the mold to get proper fit.
- Made a temporary socket of the prosthetic to be able in in sure proper fit for patient and made any adjustments that needed to be made.
- Build and designed the finial prosthetic socket from carbon fiber, fiberglass and pour resin on a vacuum table.
- Finished the finial prosthetic by cutting out the mold and sanding and polishing to assure a proper fit.
Service Manager and Lead Technician
Dream Rides
06.2013 - 03.2019
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Heavy mainline repairs such as motor rebuilds and suspension rebuilds
Education
GED -
Colorado State
Colorado Springs, COSkills
- Asset recovery
- Group facilitation
- Community resources
- Certified recovery specialist
- Goal setting
- Heartsaver CPR AED
- Providing community referrals
- Problem-solving abilities
- Excellent communication
- Reliability
- Relationship building
- Self motivation
Certification
- CCAR Peer Recovery Specialist, Sunrise counseling and Welness -
Timeline
Addiction Recovery Specialist
Sunrise Counseling and Wellness
06.2024 - Current
Fabrication Technician
Hanger Clinic: Prosthetics & Orthotics
11.2020 - 11.2022
Service Manager and Lead Technician
Dream Rides
06.2013 - 03.2019
GED -
Colorado State
Similar Profiles
Justin HornJustin Horn
Peer Recovery Specialist / Outpatient Supervisor at Sunrise Counseling and WellnessPeer Recovery Specialist / Outpatient Supervisor at Sunrise Counseling and Wellness
Mykenzie FarrisMykenzie Farris
Office Manager at Sunrise Counseling and WellnessOffice Manager at Sunrise Counseling and Wellness
Nina RosenheimNina Rosenheim
Administrative Assistant at Sunrise Counseling and WellnessAdministrative Assistant at Sunrise Counseling and Wellness
Christopher JonesChristopher Jones
Lead Mover at Arrow Moving and StorageLead Mover at Arrow Moving and Storage
Mearen WardMearen Ward
Meals on Wheels Driver at Silver Key Senior ServicesMeals on Wheels Driver at Silver Key Senior Services