Jeff Widick
Morrison
Summary
Dynamic Sales Manager with a proven track record at Charter Software Inc., excelling in relationship building and sales team training. Achieved consistent YOY sales growth by mastering product knowledge and fostering key account management. Expert in change management and cross-functional collaboration, significantly enhancing client satisfaction and team performance.
Overview
16
16
years of professional experience
Work History
Sales Manager
Charter Software Inc.
06.2022 - Current
- Increased sales revenue YOY since taking the role.
- Extensive experience overcoming customer relations issues, enabling quick resolution, and dealer satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Hired, trained and developed a successful sales team.
- Strong objection handling with both current customers and new business.
- Assisted in recruiting top talent for the OPE/Charter sales teams, contributing to a high-performing work environment.
- Negotiated over 20 multi-year contracts with customers ensuring the retention of some of our largest dealers.
Back to Base Sales Manager
IDEAL Computer Systems
01.2022 - 05.2022
- Let a successful account manager team increasing back to base sales.
- Implemented detailed account review process and goals.
- Set Salesforce processes and expectations for tracking activities.
- Hired successful, motivated staff that improved dealer relationships and customer satisfaction.
Territory Sales Representative
IDEAL Computer Systems
06.2020 - 12.2021
- Learned a new DMS, new industry and successfully demoed and sold IDEAL boosting previous sales in assigned territory.
- Consistently met or exceeded quarterly sales targets by effectively managing sales pipeline and closing deals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Account Manager - Rate Card Implementation
Charter Software Inc.
01.2021 - 12.2021
- Managed a successful rate card increase to all 300+ Charter customers
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- De-escalated and overcame objections during difficult conversations.
- Worked internally with Charter team to track and deliver timely responses to objections.
- Maintained all Charter customer accounts and processed all back-to-base sales.
Charter Software Support
Charter Software Inc.
01.2020 - 06.2020
- Successfully managed change and transitioned from a sales role to a support role.
- Maintained detailed records of customer interactions for reference in future support cases, ensuring consistency in issue resolution.
- Provided remote assistance to clients experiencing technical difficulties, reducing downtime and minimizing disruptions to their operations.
- Participated in ongoing professional development opportunities, ensuring continuous growth as a Software Support Specialist.
Outside Sales Representative
Charter Software Inc.
06.2016 - 12.2019
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Sold several multi-location dealers to ASPEN software.
- Managed 150 customer accounts in addition to new sales.
- Called and transitioned over 100 dealers from legacy DMS to new software.
- Attended multiple tradeshows driving sales
- Performed quarterly dealer visits to prospects and customers
Sales Development Representative
Charter Software Inc.
06.2015 - 06.2016
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Developed business pipeline using cold and warm techniques.
- Collaborated closely with marketing teams to develop targeted campaigns for lead generation.
Assistant General Manager
Earls Restaurant And Bar
08.2009 - 01.2014
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Motivated, trained, and disciplined over 100 employees to maximize performance.
- Handled cash accurately and prepared bank deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed vendor relationships including placing all liqur, wine and beer ordering.
Education
Bachelor of Science - Business Management
Colorado State University
Fort Collins, CO05-2003
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Client relationship management
- Sales expertise
- Product knowledge
- New business development
- Key account management
- Change management
- Cross-functional collaboration
Timeline
Sales Manager
Charter Software Inc.
06.2022 - Current
Back to Base Sales Manager
IDEAL Computer Systems
01.2022 - 05.2022
Account Manager - Rate Card Implementation
Charter Software Inc.
01.2021 - 12.2021
Territory Sales Representative
IDEAL Computer Systems
06.2020 - 12.2021
Charter Software Support
Charter Software Inc.
01.2020 - 06.2020
Outside Sales Representative
Charter Software Inc.
06.2016 - 12.2019
Sales Development Representative
Charter Software Inc.
06.2015 - 06.2016
Assistant General Manager
Earls Restaurant And Bar
08.2009 - 01.2014
Bachelor of Science - Business Management
Colorado State University
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