Jeff Volaski
Denver
Summary
Dynamic Engagement Manager with a proven track record at Treasure Data, leading $10M+ enterprise projects. Expert in portfolio governance and revenue expansion, leveraging AI-driven solutions. Adept at cross-functional leadership and client communication, achieving 100% client retention and significant upsells. Skilled in data integrations and lifecycle enablement, driving impactful results.
Overview
14
14
years of professional experience
Work History
Engagement Manager
TREASURE DATA
Denver
08.2023 - Current
- Lead a portfolio of 20+ enterprise client projects totaling $10M+, delivering implementations and expansions within scope, budget, and timeline
- Own end-to-end delivery governance across multi-workstream programs: scoping, plans, dependencies, RAID, stakeholder alignment, UAT readiness, go-live, and hyper-care
- Manage global resources and partner teams; drive crisp client communication, executive alignment, and resolution of escalations
- Increase revenue through Professional Services expansion—identifying value opportunities, shaping LOEs, and securing upsell / follow-on phases
- AI-forward delivery: apply LLM-assisted workflows to accelerate documentation, requirements synthesis, UAT scripting, knowledge enablement, and executive readouts; partner with internal teams to push 'AI-first' implementation patterns where appropriate
- Led data ingestion and activation onboarding across multiple systems (event + batch + APIs), validating record counts, schema mapping, and data quality
- Delivered identity/unification and activation outputs to support paid media, email, and personalization use cases
- Built reusable delivery assets (templates, test plans, governance cadences) to scale quality across accounts
- Global CDP provider helping enterprises unify customer data and operationalize audiences and journeys across marketing channels.
Engagement Manager
GIGSTER
Austin
09.2022 - 06.2023
- Managed relationships with 8 enterprise clients representing $2M+ annual revenue with 100% retention
- Closed $1.8M+ in upsells in 8 months (≈ 45% of total revenue), highest among Engagement Managers
- Built and rolled out strategic onboarding improvements across the Customer Success org after pitching to the VP of CS
- Partnered with delivery teams to translate business goals into technical execution plans, milestones, and success metrics
- Technology firm delivering customized software + digital transformation.
Senior Consultant
ACCRUENT SOFTWARE
Austin
05.2021 - 09.2022
- Managed relationships with 10 Fortune 500 clients representing $10M+ annual revenue
- Oversaw 25+ migrations from legacy platforms to proprietary SaaS products, coordinating PMs, client teams, developers, support, and sales to drive successful adoption and go-lives
- Led discovery, requirements, rollout planning, training, and post-launch stabilization across complex customer environments
- Cloud-based enterprise software provider.
Product Delivery Lead
SSB INFO
Denver
02.2020 - 02.2021
- Owned delivery for all net-new implementations, averaging 5 rollouts per quarter
- Managed workflows in Jira/Confluence using Agile practices while coordinating 10 engineers across 15–25 concurrent projects
- Improved delivery clarity by tightening intake, prioritization, and release communication
- Data/insights + technology provider to professional sports organizations.
Founder & CEO
STATROUTE
St. Louis
01.2017 - 12.2019
- Founded and scaled a data product company from concept to fundraising
- Pitched 500+ investors, raised $600K in angel funding, and built a board of 8 including VC and professional athletes
- Led product, GTM, partnerships, and execution end-to-end
- Sports betting and fantasy sports statistics startup.
Software Consultant / Implementation Lead
EMS SOFTWARE (Acquired by Accruent)
Denver
11.2014 - 12.2016
- Served as SME and implementation lead for 100+ clients, building project plans, tracking milestones, and driving successful deployments
- Led onsite training for 1,000+ end users across the U.S., accelerating adoption and reducing support burden
Sr. Manager of Operations
UNIVERSITY OF TEXAS
Austin
08.2011 - 11.2014
- Managed 60+ staff, event management system governance, and operational execution for campus-wide events
- Built scalable processes for scheduling, staffing, and stakeholder coordination
Education
Executive MBA - Leadership Concentration
University of Denver
BA - Management
University of South Carolina
Skills
- Engagement Leadership
- Portfolio/Program Governance
- Professional Services Delivery
- Enterprise Implementations
- MarTech/CDP
- Data Integrations
- Identity / Profile Unification
- Activation & Lifecycle Enablement
- UAT/Go-Live/Hyper-care
- Escalation Management
- SOW/LOE Change Orders
- Revenue Expansion / Upsell
- Cross-Functional Leadership
- AI Enablement
- Salesforce
- HubSpot
- Jira
- Confluence
- Asana
- Snowflake
- Google Workspace
- MS Office
- Modern SaaS MarTech stacks
Tools Platforms
- Salesforce
- HubSpot
- Jira
- Confluence
- Asana
- Snowflake (working knowledge)
- Google Workspace
- MS Office
- Modern SaaS + MarTech stacks
Timeline
Engagement Manager
TREASURE DATA
08.2023 - Current
Engagement Manager
GIGSTER
09.2022 - 06.2023
Senior Consultant
ACCRUENT SOFTWARE
05.2021 - 09.2022
Product Delivery Lead
SSB INFO
02.2020 - 02.2021
Founder & CEO
STATROUTE
01.2017 - 12.2019
Software Consultant / Implementation Lead
EMS SOFTWARE (Acquired by Accruent)
11.2014 - 12.2016
Sr. Manager of Operations
UNIVERSITY OF TEXAS
08.2011 - 11.2014
Executive MBA - Leadership Concentration
University of Denver
BA - Management
University of South Carolina