Jeferson Giraldo Lopez
Freelance
Bogotá
Summary
At Blockchain, I spearheaded customer service initiatives, significantly enhancing customer satisfaction through effective problem-solving and incident management. My adept use of chat apps and email communication, coupled with operational efficiency and scheduling management skills, led to improved resolution times and service quality.
Overview
2
2
Languages
Work History
Costumer Service and Chat Center
Blockchain
12.2021 - 06.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answering Emails for Costumers that were interested in our service.
- Using Apps like whatsapp to chat center.
- Improved resolution time with effective problem-solving for customer complaints.
Education
High School Diploma -
I.E.D COSTA RICA
Bogotá, Colombia 05.2001 -
Skills
Operational efficiency
Scheduling management
Incident management
Logistics management
Capacity planning
Facilities management
Spending time on learning new languages
In my free time I practice Duolingo to learn portugues and a little bit of france.
Timeline
Costumer Service and Chat Center
Blockchain
12.2021 - 06.2022
High School Diploma -
I.E.D COSTA RICA
05.2001 -
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