Jean Michael Velez Pantoja
Medellin
Summary
Billing Representative with solid experience in managing invoicing processes, resolving account discrepancies, and maintaining accurate financial records. Skilled in customer service, account monitoring, and cross-functional collaboration to improve efficiency and cash flow. Backed by over 3 years in logistics and freight brokerage, bringing strong problem-solving skills and proven ability to deliver results in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Billing Representative
Securitas Technology
02.2025 - Current
- Processed billing inquiries and resolved discrepancies for timely customer service.
- Maintained accurate billing records using industry-standard software systems.
- Collaborated with cross-functional teams to streamline billing processes and enhance efficiency.
- Monitored account aging reports to proactively address overdue payments and improve cash flow management.
- Reviewed and solved account and billing discrepancies.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Coordinated with intermediate parties to obtain payments and resolve issues.
Independent Freight Broker
ALG Worldwide Logistics
01.2024 - 10.2024
- Established and built a new office for the company, creating a team of brokers to manage daily operations
- Trained and mentored team members on how to generate profit, manage freight effectively, and find new customers
- Managed all freight operations independently, including customer negotiations, load planning, and relationship management with carriers
- Coordinated freight shipments to ensure timely delivery and customer satisfaction.
- Negotiated rates with carriers, optimizing cost efficiency for clients.
Independent Freight Broker
Leeway Transportation
04.2023 - 01.2024
- Managed all aspects of freight brokerage independently, including customer acquisition and carrier negotiation
- Utilized TMS to track and optimize loads, achieving a consistent profit of $3000 per month for the company
- Maintained a portfolio of clients and carriers, fostering relationships to ensure long-term business success
- Handled all paperwork, invoicing, and load coordination, demonstrating a strong ability to manage multiple tasks efficiently
- Managed logistics documentation, ensuring compliance with industry regulations and standards.
Manager / Freight Broker
Logistics Masters DBA Armstrong Transport Group
02.2022 - 04.2023
- Acquired new customers from the first month, generating over $5000 in monthly profit for the company
- Managed and mentored a team of agents, teaching them how to find customers, identify profitable produce, and use the appropriate trucks for transportation
- Created leads for the company and shared them with brokers, significantly contributing to the company's growth
- Helped agents optimize their freight management and sales techniques to boost profitability
Freight Broker & Dispatcher
UTB
07.2021 - 12.2021
- Contacted and negotiated with carriers, securing their services for the company
- Developed long-term relationships with brokers, ensuring repeat business and favorable rates
- Managed load assignments and ensured smooth communication between carriers and customers
- Sought out Full Truckload (FTL) customers, generating new business opportunities
Education
High School Diploma -
Instituto Liceo Lucrecio Jaramillo Velez
10-2008
Skills
- SAP Astea
- Salesforce
- Excel
- Microsoft office
- Data entry experience
- Customer Negotiation & Relationship Management
- Invoicing expertise
- Transportation Management Systems (TMS)
- Profit Generation & Cost Control
- Freight Brokerage & Dispatch
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Billing Representative
Securitas Technology
02.2025 - Current
Independent Freight Broker
ALG Worldwide Logistics
01.2024 - 10.2024
Independent Freight Broker
Leeway Transportation
04.2023 - 01.2024
Manager / Freight Broker
Logistics Masters DBA Armstrong Transport Group
02.2022 - 04.2023
Freight Broker & Dispatcher
UTB
07.2021 - 12.2021
High School Diploma -
Instituto Liceo Lucrecio Jaramillo Velez