Jean Franco Camargo Arias
Customer Service Representative
Bucaramanga
Summary
Competent bilingual agent seeking a customer service representative role with over 4 years of experience in customer service, problem-solving, and sales. Highly motivated and enthusiastic about new opportunities. Fluent, organized, communicative, a multitasker, patient, empathetic, and a fast learner. As an astute call center professional, Polished communication skills, excellent organizational abilities, and a talent for overcoming customer objections. Eager to bring skills and positive attitude to a new role. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
32
32
years of post-secondary education
Work History
Customer Service Representative
Concentrix
Bucaramanga, Departamento de Santander
11.2022 - 02.2024
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts by being problem-solver and showing leadership
- Reduced handle time by quickly identifying customer needs and providing accurate information
- Managed high customer volume while remaining focused on delivering excellent customer experiences by assisting over 70 customers per day.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Addressed customer inquiries to ensure satisfaction and foster positive service experience
Bilingual Sales Representative
Accedo Colombia
Bucaramanga, Departamento de Santander
01.2020 - 10.2022
- Conducted product demonstrations for potential clients, showcasing unique selling points of each item persuasively
- Enhanced customer relations by addressing their concerns and providing solutions promptly, resulting in repeat business
- Boosted sales by effectively communicating product benefits and features to potential customers in both English and Spanish languages.
- Boosted sales by effectively communicating product benefits and features to potential customers in both English and Spanish languages
- Collaborated with team members to develop effective sales strategies, leading to increased sales performance by showing proactivity and leadership
- Managed high customer volume while remaining focused on delivering excellent customer experiences by assisting over 75 customers per day.
- Enhanced customer relations by addressing their concerns and providing solutions, resulting in repeat business
Education
No Degree - Civil Engineering
Universidad De Investigación Y Desarrollo
Bucaramanga, Colombia 05.2001 - 05.2024
No Degree - Civil Engineering
Universidad Industrial De Santander
Bucaramanga, Colombia 05.2013 - 05.2019
High School Diploma -
Los Ángeles School
Tunja, Colombia 05.2008 - 05.2011
System technique -
Servicio Nacional De Aprendizaje SENA
Tunja, Colombia 02.2011 - 05.2011
Skills
Goal-Oriented
Fluent Bilingualism
Teamwork and Collaboration
Multitasking
Time Management
Attention to Detail
Problem-solving aptitude
Written Communication
Sales Techniques
Problem-solving abilities
References
- Available upon request.
Languages
Spanish
Native language
English
Advanced
C1
Hobbies
Reading, listening to music, cooking, walking with dogs.
Timeline
Customer Service Representative
Concentrix
11.2022 - 02.2024
Bilingual Sales Representative
Accedo Colombia
01.2020 - 10.2022
No Degree - Civil Engineering
Universidad Industrial De Santander
05.2013 - 05.2019
System technique -
Servicio Nacional De Aprendizaje SENA
02.2011 - 05.2011
High School Diploma -
Los Ángeles School
05.2008 - 05.2011
No Degree - Civil Engineering
Universidad De Investigación Y Desarrollo
05.2001 - 05.2024
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