JEAN MULHALL
Denver
Summary
Results-driven retail management professional with a strong determination to exceed company sales goals. Leveraging financial and marketing education to make smart purchasing and merchandising decisions that drive profitability. Forward-thinking in addressing and resolving concerns, optimizing policies, and engaging with customers to promote loyalty and drive sales. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient, and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to consistently meet and exceed objectives. A born leader and analytical problem-solver with a proven track record of team building and management success.
Overview
22
22
years of professional experience
Work History
Store Manager
Big Lots!
08.2022 - Current
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Manage inventory control, cash control, and store opening and closing procedures.
- Addresses customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Marshalls- TJX Companies
03.2020 - 05.2023
- Passionate, Self-starter- Store Manager
- Reliable and driven, with strong time management and prioritization abilities
- Proven ability to establish rapport with customers and Team
- Capable of team and individual work
- Punctuality and value driven to hold self and team to high expectations in an Inclusive environment
- Sales and operational driven with a competitiveness to stive for strong results
- Self-disciplined to push and stive for higher success and profitability through strong routines and communication
- In charge of all operational duties: Phones, payroll, expenses, budgets, strategic scheduling, human resources, recruiting, hiring, performance management, team environment, loss prevention, receiving logistic operational needs, planning for builds in allocations and visual merchandising standards, Remodel experience with planning and resetting multiple product re-placement needs simultaneously
Assistant Store Manager of Operations
Victoria’s Secret
09.2018 - 02.2020
- The assistant Manager role is lateral to the Store Manager Role (In training)
- My biggest responsibility was to support the Store Manager and Team in all store’s operational needs: Training, Recruiting, hiring, team building, visual-merchandising, logistics, payroll, scheduling and Sales and customer service achievements, loss prevention and bench training for a Store manager role
General Manager
Cost Plus World Market
09.2004 - 06.2018
- All functional and operational skills needed to help provide support with customers & team needs with training/success
- Metric goals, product procurement
- Controlled expenses, payroll, strategic schedule writing allowing for allocation of goods to be pro-active with near, future planning & visual merchandising standards & needs
- Customer service & team building to ensure consistency with routines and positive behaviors
- Lead, trained, coached, supported, supervised and recognize all success and developmental needs for positive self-growth and company success
- The teams consisted of 3-6 Supervisors and 14-57 Sales Associates (depending on the volume or location)
- Schematics/planograms
- Grand opening experience with recruitment and leadership planning for a profitable, high energy Grand Opening with continued routines and patterns to maintain all successes
Assistant Store Manager
Cost Plus World Market
08.2002 - 09.2004
- All roles in the Assistant Store Manager role were related to bench growth
- A General Manager in training position was the steppingstone to the General Manager Role with all same responsibilities to grow and work beside the team to learn and gain positive relationships for future success in business trust building
Education
Business Management
Cazenovia College
Cazenovia, NYSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
Hobbies and Interests
- Concerts
- Country lifestyle/horses
- Loving my Family & Dogs
- Paranormal movies/Halloween
- Fire pits & Music with Friends
Timeline
Store Manager
Big Lots!
08.2022 - Current
Store Manager
Marshalls- TJX Companies
03.2020 - 05.2023
Assistant Store Manager of Operations
Victoria’s Secret
09.2018 - 02.2020
General Manager
Cost Plus World Market
09.2004 - 06.2018
Assistant Store Manager
Cost Plus World Market
08.2002 - 09.2004
Business Management
Cazenovia College
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