Juan DAvid Romero
Pereira
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
9
9
years of professional experience
Work History
Senior Retention Specialist
Vivint - Teleperformance
05.2024 - 03.2025
- As a Loyalty Representative at Vivint - Teleperformance, I manage a range of responsibilities aimed at enhancing customer satisfaction and retention. My key tasks include appointment setting, executing retention processes, and providing exceptional customer service along with sales.
- I am dedicated to maintaining high levels of customer loyalty and delivering solutions that meet client needs efficiently. My role demands strong communication skills, problem-solving abilities, and a commitment to excellence in all customer interactions.
Sales Agent - Telemarketing Representative
Lamassu Media
03.2024 - 04.2024
- As a telemarketing representative generating leads for a large real estate group, I thrived on connecting with potential clients over the phone. My role involved identifying and qualifying prospects, understanding their needs and preferences, and effectively communicating the value proposition of our real estate services.
- Through my persuasive communication skills and diligent follow-up, I contributed to expanding the client base and generating new business opportunities for the real estate group.
Political Secretary
Democratic Party
01.2022 - 05.2024
- Implementation of youth leadership and development programs - Uni CD Risaralda - Hybrid.
Technical Support Specialist - Services - Retention
Accedo|247 AI
10.2020 - 12.2023
- I joined the company in 2019. I've started in operations by 2020, I've held different positions such as MSS CSR/Advisor (AT&T - DIRECTV - APPLE), ISM SM Tier 2 CSR/Advisor and ISM SM Tier 2 Backup Champ twice(support)/ Columbia SportsWear, Sorel, Hardwear Advisor. (Sales, customer service, tech support, leader).
- Appointment setter among others.
Sales Agent
INB BPO
01.2020 - 03.2022
- Selling Gas and energy, carriers and utilities in Washington, Illinois and Pensilvania.
Customer Service Representative
Intuitive Solutions
03.2019 - 09.2019
- Bilingual customer service agent as a provider of information and advice on the products and services given by the company in the healthcare sector via telephone call.
Community Manager
U Political Party
01.2018 - 03.2018
- Brand development, SEO and SEM positioning, development and creation of websites, social networks, and communication bot, creation of designs (logos, layers, animations).
Community Manager
Yellow Hotel
01.2017 - 09.2017
- Brand development SEO and SEM positioning, management of websites and social networks, marketing strategies, sale of tangible and intangible products, development of bots and artificial intelligence for control and administration of big data.
Community Manager
MH Hotels
06.2016 - 12.2016
- Brand development SEO and SEM positioning, management of websites and social networks, marketing strategies, sale of tangible and intangible products.
- Also as a tourist guide for foreigners through the English language.
Education
Bachelor's in Software Engineering - Computer Engineering
CIAF
Pereira, Colombia12-2025
Advanced Technical Certificate - Software Engineering
CIAF
Pereira, Colombia04-2025
Associate in Software Engineering - Software Engineering
CIAF
Pereira, Colombia10-2023
Short Courses
High School Diploma -
Anglo-Colombian School
Pereira, Colombia12-2017
Primary School -
La Salle School
Medellin, Colombia12-2012
Skills
- Customer feedback analysis
- Upselling and cross selling
- Persuasion techniques
- Documentation skills
- CRM software proficiency
- Multitasking
- Problem-solving abilities
- Technical support
- Java programming abilities
- SQL databases
- Python programming
- Statistical analysis
- Database management
- Software Development expertise
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Additional Information
Note: If you require certificates about the experience and
knowledge mentioned above, just let me know to share it by
email. Or, you can also check out my LinkedIn profile:
www.linkedin.com/in/jdromero10 (copy and paste it on
any browser).
Timeline
Senior Retention Specialist
Vivint - Teleperformance
05.2024 - 03.2025
Sales Agent - Telemarketing Representative
Lamassu Media
03.2024 - 04.2024
Political Secretary
Democratic Party
01.2022 - 05.2024
Technical Support Specialist - Services - Retention
Accedo|247 AI
10.2020 - 12.2023
Sales Agent
INB BPO
01.2020 - 03.2022
Customer Service Representative
Intuitive Solutions
03.2019 - 09.2019
Community Manager
U Political Party
01.2018 - 03.2018
Community Manager
Yellow Hotel
01.2017 - 09.2017
Community Manager
MH Hotels
06.2016 - 12.2016
Bachelor's in Software Engineering - Computer Engineering
CIAF
Advanced Technical Certificate - Software Engineering
CIAF
Associate in Software Engineering - Software Engineering
CIAF
Short Courses
High School Diploma -
Anglo-Colombian School
Primary School -
La Salle School
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