Jazmine Pulido
Denver
Summary
Dynamic professional with extensive experience in customer service and guest relations at El Rancherito. Proven ability to resolve complaints effectively while maintaining high satisfaction levels. Skilled in menu training and point-of-sale operations, fostering strong client relationships through personalized service and efficient communication.
Committed to enhancing the overall dining experience. Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Overview
3
3
years of professional experience
Work History
Manager/Server
El Rancherito
Denver
02.2025 - Current
- Supervised dining area to ensure excellent customer service and satisfaction.
- Coordinated orders between kitchen staff and servers for timely service.
- Assisted with inventory management to maintain stock levels of supplies.
- Maintained cleanliness and organization of dining area throughout shifts.
- Resolved customer complaints promptly to enhance dining experience.
- Communicated daily specials and promotions to guests enthusiastically.
- Trained new servers on menu items and restaurant standards.
- Resolved customer complaints in a professional manner while maintaining positive relationships with customers.
- Maintained an efficient working environment by ensuring all areas were stocked with necessary equipment and supplies.
- Delivered high-quality service and quick beverage service to promote customer satisfaction.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Guest Service Associate
European Wax Center
Lakewood
03.2022 - 06.2024
- Assisted clients in selecting appropriate wax services and products.
- Scheduled appointments using the center's booking software efficiently.
- Engaged customers with friendly, informative interactions and personalized service.
- Maintained cleanliness and organization of the waxing area and reception desk.
- Processed payments accurately through point-of-sale systems.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Developed strong relationships with repeat customers through positive interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Ensured that all guest inquiries were answered promptly and accurately.
- Conducted regular checks of lobby areas to ensure they are properly maintained.
Skills
- Customer service
- Menu training
- Client communication
- Complaint resolution
- Point-of-sale operation
- Appointment scheduling
- Dining area maintenance
- Problem solving
- Team collaboration
- Cash handling
- Guest relations
- Guest relations management
References
References available upon request.
Timeline
Manager/Server
El Rancherito
02.2025 - Current
Guest Service Associate
European Wax Center
03.2022 - 06.2024