Jayla Partington
Colorado Springs
Summary
Results-oriented professional with extensive experience in high-volume service environments, consistently enhancing customer satisfaction and loyalty. Expertise in managing operations, resolving inquiries, and collaborating with team members to deliver seamless service. Proficient in Microsoft platforms, driving efficiency and productivity in service delivery.
Overview
6
6
years of professional experience
Work History
Server
Buffalo Wild Wings
Colorado Springs
03.2025 - Current
- Delivered exceptional service to high volumes of customers daily, and during popular sports games.
- Coordinated with hosts, bussers, and kitchen staff to streamline service and enhance the dining experience.
- Demonstrated enthusiasm and in-depth knowledge of the restaurant menu and products.
- Resolved customer inquiries and issues to increase satisfaction and loyalty.
SERVER
On the Border
Colorado Springs
06.2024 - 03.2025
- Managed multiple tables simultaneously, ensuring high service quality and customer satisfaction.
- Work with POS system to place orders, manage bills, and handle complimentary items.
- Perform opening and closing duties, ensuring the dining area is prepared for seamless service transitions.
- Resolved customer complaints professionally, fostering positive relationships and enhancing overall dining experience.
- Utilized upselling techniques and in-depth menu knowledge to boost sales and accommodate food allergy specifications.
- Use slow periods to restock supplies, ice, trays, delivery bags, and rolling silverware.
STARBUCKS CERTIFIED TRAINER
Target
Colorado Springs
07.2023 - 06.2024
- Trained new baristas and staff members on company processes, product preparation, proper espresso machine use and upkeep, and customer service etiquette.
- Maintained records of trainees' progress and monitored their performance through regular, visual evaluations, conduct re-training sessions to improve employees' knowledge base in specific areas.
- Provided feedback to learners on how they can further develop their skillsets based on their preferred learning method.
- Master barista in training.
- Routinely processed over $1200 in cash and card transactions daily, ensuring accurate accounting records.
- Managed inventory levels through regular cycle counts to ensure adequate supply level.
STARBUCKS BARISTA
Target
Aurora and Colorado Springs
11.2022 - 07.2023
- Collaborated with trainers and staff to meet compliance objectives for Target and Starbucks, ensuring adherence to company standards.
- Accomplished opening and closing tasks such as cleaning cafe areas, food, and drink ingredient prep, restock supplies, and setting up displays/lobby.
- Managed up to five orders simultaneously (both in-person and drive-up) while ensuring product quality and customer satisfaction.
- Built strong relationships with regulars and new customers by providing friendly, personalized service and anticipating customer needs before they arise.
- Ensured compliance with local health codes by possessing a deep understanding of food safety regulations regarding proper storage and sanitation procedures.
- Streamlined workflow by efficiently restocking inventory and supplies and prepping ingredients for drinks throughout the day.
- Updated signage and displays to promote new and expanded products and services.
CHILD AND YOUTH PROGRAM ASSISTANT
Child Development Center
Buckley SFB
01.2022 - 10.2022
- Developed and implemented appropriate activities for children to encourage physical, social, emotional, and cognitive development along with, promoting problem solving skills.
- Collaborated with teachers on developing individualized education plans tailored specifically for each student's unique needs.
- Implemented evidence-based practices in accordance with state regulations related to early childhood education programs.
- Maintained accurate records of student progress using data collection tools such as portfolios, checklists, and assessments.
- Maintained accurate records of attendance, health information, and developmental milestones to track each student's progress and inform instructional strategies.
- Established relationships with families to communicate developmental milestones and growth, empowering them to effectively support their child's progress at home.
PERSONAL BABYSITTING BUSINESS
Bruchmuhlbach-Miesau
11.2019 - 10.2022
- Cared for 1-6 children at a time for 10 families, tailoring activities to age ranges from newborn to 13 years old.
- Created crafts and planned outdoor activities such as hourly walks, bike rides, rollerblading, sledding, soccer ball, and trips to the park.
- Created crafts and planned outdoor activities such as hourly walks, bike rides, rollerblading, sledding, soccer ball, and trips to the park.
- Implemented age-appropriate rules, disciplinary actions, and schedules based on individual child’s needs.
- Implemented age-appropriate rules, disciplinary actions, and schedules based on individual child’s needs.
NANNY
Bruchmuhlbach-Miesau
01.2021 - 07.2021
- Instructed children in schoolwork, basic sign language, and manners to foster communication and social skills.
- Developed age-appropriate activities to engage children during daily walks.
- Prepared meals and snacks in accordance with parental guidelines, followed parents' schedule for feeding and naps.
- Designated time weekly with parents to brainstorm and implement procedures best suited for children’s needs.
- Designated time weekly with parents to brainstorm and implement procedures best suited for children’s needs.
INTERNSHIP
North Side Post Office
Ramstein AFB
10.2019 - 03.2020
- Tracked and accounted for hundreds of United States postal mail, ensuring accurate delivery through digital scanning devices.
- Sorted and filed incoming mail into designated locations across all three wings of post office, maintaining organization and efficiency.
- Communicated with customers to resolve conflicts, enhancing customer satisfaction and service quality.
Education
BACHELOR OF SCIENCE - MARKETING
Colorado State University
Colorado06-2025
ASSOCIATE OF ARTS - BUSINESS MANAGEMENT
University of Maryland Global Campus
GermanySkills
- Customer service excellence
- Team collaboration
- Inventory control
- Project management
- Data analysis
- Digital marketing
Timeline
Server
Buffalo Wild Wings
03.2025 - Current
SERVER
On the Border
06.2024 - 03.2025
STARBUCKS CERTIFIED TRAINER
Target
07.2023 - 06.2024
STARBUCKS BARISTA
Target
11.2022 - 07.2023
CHILD AND YOUTH PROGRAM ASSISTANT
Child Development Center
01.2022 - 10.2022
NANNY
01.2021 - 07.2021
PERSONAL BABYSITTING BUSINESS
11.2019 - 10.2022
INTERNSHIP
North Side Post Office
10.2019 - 03.2020
BACHELOR OF SCIENCE - MARKETING
Colorado State University
ASSOCIATE OF ARTS - BUSINESS MANAGEMENT
University of Maryland Global Campus