Jaydy Ortiz
Denver
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Trulite Glass and Aluminium Solutions
Aurora
09.2021 - 04.2024
- Assisted customers with product inquiries and service issues.
- Managed customer accounts using CRM software efficiently.
- Resolved complaints through effective communication and problem-solving skills.
- Processed orders and returns accurately following company procedures.
- Maintained knowledge of products to provide informed recommendations to clients.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
Caregiver
Hope Home Care Inc.
Aurora
10.2020 - 02.2021
- Maintained and filed accurate records of patient care, condition, progress, and concerns.
- Assisted clients with daily household duties.
- Cared for individuals and families during periods of incapacitation, family disruption and convalescence, providing companionship, personal care and help in adjusting to new lifestyles.
- Took initiative to find extra tasks when scheduled duties were completed.
- Flexible workstyle to manage multiple priorities, meet tight deadlines and manage last-minute changes.
Professional Cleaner
ABM - Facility Services
Broomfield
06.2019 - 10.2020
- Independently, worked after hours to clean and prepare over 900 office spaces for the next day by disinfecting, sweeping, mopping, cleaning bathrooms, etc.
- Thoroughly cleaned areas to the required specification, as directed, using correct techniques and cleaning equipment.
- Safe removal of litter and waste to allocated disposal points, taking particular care with liquids, broken glass, or other substances, which may be unsafe to other staff members.
- Ensured all containers of cleaning agents were correctly labeled before use and were used safely and in compliance with manufacturers written instructions and that all chemicals were securely stored away when not in use.
Bilingual Crew Member
McDonald's
Aurora
06.2017 - 03.2018
- Maintained high standards of customer service during high-volume, fast-paced operations by resolving complaints promptly and professionally.
- Accurately managed cash register collecting over 5000 payments in cash, credit cards, or gift card, answered customers questions, counted money in cash register for opening and closing shifts, as well as filling daily paperwork from sales during shifts.
- Completed all cleaning, stocking, and organizing in assigned sales areas.
- Ensured food safety and quality of food. Responsible for assisting customers with their orders over the phone or in person in store.
- Trained new employees to function independently while adding to team success.
Education
High School Diploma -
High Tech Early College
Denver, COSkills
- Cash and Credit Card Handling
- Bilingual English/Spanish
- Communication Skills
- Time Management
- Customer Service
- Microsoft Office
- Document Filing
- Team Player
- Quick Learner
- Multitasking
- Scheduling
- Reliable
- Customer service
Timeline
Customer Service Representative
Trulite Glass and Aluminium Solutions
09.2021 - 04.2024
Caregiver
Hope Home Care Inc.
10.2020 - 02.2021
Professional Cleaner
ABM - Facility Services
06.2019 - 10.2020
Bilingual Crew Member
McDonald's
06.2017 - 03.2018
High School Diploma -
High Tech Early College