Jayden Thunderhawk
Firestone
Summary
Dynamic and detail-oriented Receptionist with a proven track record at Ella Washington Agency, excelling in client relations and administrative support. Leveraged organization skills and Microsoft Office proficiency to enhance office efficiency and customer satisfaction. Demonstrated exceptional verbal communication and multitasking abilities, significantly improving team productivity and client experience.
Overview
2
2
years of professional experience
Work History
Receptionist
Ella Washington Agency
02.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected Type payments, processed transactions and updated relevant records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Receptionist
Sugarhouse Veterinary Hospital
04.2023 - 09.2023
- Handled cash transactions and maintained sales and payments records accurately.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Operated multi-line telephone system to answer and direct high volume of calls.
Receptionist
Ridgeview Post Acute Rehabilitation Center
09.2022 - 03.2023
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
High School Diploma -
Pomona Highschool
Arvada05.2022
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer and client relations
- Scheduling appointments
- Administrative support
- Mail handling
- Multi-line telephone operation
- Payment processing
- Microsoft office
- Punctual and reliable
Timeline
Receptionist
Ella Washington Agency
02.2024 - Current
Receptionist
Sugarhouse Veterinary Hospital
04.2023 - 09.2023
Receptionist
Ridgeview Post Acute Rehabilitation Center
09.2022 - 03.2023
High School Diploma -
Pomona Highschool
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