Jayden Spinnichia
Colorado Springs,CO
Summary
Adept at fostering multicultural competence and implementing positive reinforcement, I significantly enhanced youth program strategies at YMCA, aligning them with mission objectives. My professional journey includes pivotal roles in customer service and administrative efficiency, where I excelled in maintaining professional boundaries and managing high-stress situations, demonstrating both hard and soft skills essential for dynamic environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Youth Development Counselor
YMCA of the Pikes Peak Region
2023.08 - Current
- Established clear expectations for behavior within the program setting, promoting accountability among participants while reinforcing positive values.
- Facilitated open communication between youths, their families, and other support systems to ensure consistency in care.
- Maintained detailed case records, ensuring accurate documentation of participant progress and compliance with regulatory requirements.
- Assisted in developing strategic plans for the organization''s youth programs, aligning goals with overall mission objectives.
Youth Summer Camp Counselor
YMCA of the Pikes Peak Region
2024.05 - 2024.08
- Provided emotional support to campers when needed, fostering a sense of belonging within the community.
- Maintained accurate records of camper attendance, incident reports, and medical information to ensure proper documentation for all activities.
- Facilitated effective parent-counselor communication through consistent email updates during summer season.
- Fostered positive relationships with campers, parents, and staff, ensuring open communication and a supportive environment.
Receptionist
3D Rhino Linnings
2023.05 - 2023.08
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Office Assistant
3D Offroad
2023.05 - 2023.08
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Customer Service Representative
SUBWAY®Restaurants
2022.09 - 2023.04
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
William J. Palmer Highschool
Colorado Springs, CO05.2023
Skills
Professional boundaries
Positive Reinforcement
Multicultural Competence
Certification
- CPR/AED Certification
- First Aid Certification
Timeline
Youth Summer Camp Counselor
YMCA of the Pikes Peak Region
2024.05 - 2024.08
Youth Development Counselor
YMCA of the Pikes Peak Region
2023.08 - Current
Receptionist
3D Rhino Linnings
2023.05 - 2023.08
Office Assistant
3D Offroad
2023.05 - 2023.08
Customer Service Representative
SUBWAY®Restaurants
2022.09 - 2023.04
High School Diploma -
William J. Palmer Highschool
- CPR/AED Certification
- First Aid Certification
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