Jayci Mitchell
Denver
Summary
Motivated and personable professional with strong experience in costumer-facing environments, relationship building, and fast-paced service industries. Skilled at creating positive customer experiences, identifying client needs, and communicating effectively to drive satisfaction and retention. Proven ability to multitask, adapt quickly, and thrive in high-energy environments. Seeking to transition into a sales-focused role where strong interpersonal and communication skills can contribute to business growth and customer success.
Overview
6
6
years of professional experience
Work History
Server
My Brothers Bar
Denver, CO
01.2025 - Current
- Addressed guest needs and concerns promptly to maintain high levels of satisfaction and encourage repeat patronage.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Ensured precise order fulfillment and efficient handling of requests to optimize peak hour operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Stalvey’s Restaurant & Lounge
Covington, GA
12.2021 - 11.2024
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Monitored and optimized sales metrics, customer feedback, and order fulfillment processes to consistently achieve performance objectives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cosmetologist
Bob Steele Salon
Marietta, GA
08.2020 - 10.2021
- Analyzed industry trends to recommend new services that align with customer preferences and salon goals.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Implemented creative marketing strategies that attracted new clients while retaining existing ones.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Education
Cosmetology License -
Keune Academy By Salon 124
Lawrenceville, GA01.2020
High School Diploma -
Foothills Charter School
Monroe, GA05.2019
Skills
- Hospitality Service Expertise
- Prioritization and Multi-tasking
- Strong Verbal and Written Communication
- Collaborative Team Member
- Sales & Upselling Techniques
- Customer Relationship Management
- Keen Memory Acumen
Timeline
Server
My Brothers Bar
01.2025 - Current
Server
Stalvey’s Restaurant & Lounge
12.2021 - 11.2024
Cosmetologist
Bob Steele Salon
08.2020 - 10.2021
Cosmetology License -
Keune Academy By Salon 124
High School Diploma -
Foothills Charter School