Jayce Price
Denver,CO
Summary
Results-oriented and commercially driven with a proven track record in the finance, technology, and customer service industry. Consistently excel in customer engagement and complex problem-solving. Leveraged exceptional multitasking and clear communication skills to enhance customer satisfaction and team collaboration. Demonstrated leadership in high-stress situations, contributing to performance improvement and positive feedback from clients.
Overview
3
3
years of professional experience
Work History
Crew Member
Qdoba
12.2023 - Current
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Financial Associate
Fidelity Investments
08.2022 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
IT Technician
Metropolitan State University of Denver
08.2021 - 08.2022
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
Education
Bachelor Of Communication Studies - Communications
Metropolitan State University of Denver
Denver, CO08.2022
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Attention to detail
- Customer engagement
- Self-discipline
- Interactive communication skills
Timeline
Crew Member
Qdoba
12.2023 - Current
Financial Associate
Fidelity Investments
08.2022 - 09.2023
IT Technician
Metropolitan State University of Denver
08.2021 - 08.2022
Bachelor Of Communication Studies - Communications
Metropolitan State University of Denver
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