Javier Sanjuan
Barranquilla,ATL
Summary
Dynamic professional with a proven track record at Teleperformance, excelling in problem-solving and customer support. Spearheaded initiatives that enhanced efficiency and customer satisfaction, achieving top performance metrics. Skilled in data analysis and adept at fostering client relationships, consistently driving revenue growth and operational excellence.
Overview
15
15
years of professional experience
Work History
Call Center Representative
Teleperformance
04.2022 - 10.2024
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Managed approximately 60 incoming calls , chats per day from customers.
Key Account Manager
Nueva Era Soluciones
07.2018 - 05.2019
- Strengthened client relationships through regular communication and effective problem solving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Managed approximately 10 incoming calls and made 4-5 customers visits per week
Corporate Sales Consultant
Polux Suministros SAS
05.2017 - 02.2018
- Set and achieved company defined sales goals.
- Collaborated with cross-functional teams to ensure client satisfaction and timely delivery of products or services.
- Analyzed sales data regularly, identifying areas of opportunity for growth and adjusting tactics accordingly.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Managed approximately 30 incoming calls, emails, visits, faxes per day from customers
Point of Sale Manager
Discovery Enterprise Business SAS
01.2010 - 04.2017
- Optimized employee scheduling, ensuring adequate staffing during peak hours to minimize wait times.
- Developed customized solutions for clients, resulting in improved customer satisfaction and loyalty.
- Ensured accurate and timely financial reporting by maintaining up-to-date records of all sales transactions in the POS system.
- Identified new business opportunities through market research and networking events, expanding the client base.
- Enhanced communication between front-line employees and management through regular meetings focused on sharing updates, addressing concerns, and brainstorming solutions.
- Managed approximately 40 visits, calls, faxes per day from customers
Education
No Degree - INDUSTRIAL TECHNOLOGY
CENTRO DE INVESTIGACION,DOCENCIA Y ADMINISTRATIVA
BOGOTA03.2009
High School Diploma -
LICEO DE LA SABANA
BOGOTA11.1996
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Resolving issues
- Call Center Customer Service
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Call Center Representative
Teleperformance
04.2022 - 10.2024
Key Account Manager
Nueva Era Soluciones
07.2018 - 05.2019
Corporate Sales Consultant
Polux Suministros SAS
05.2017 - 02.2018
Point of Sale Manager
Discovery Enterprise Business SAS
01.2010 - 04.2017
No Degree - INDUSTRIAL TECHNOLOGY
CENTRO DE INVESTIGACION,DOCENCIA Y ADMINISTRATIVA
High School Diploma -
LICEO DE LA SABANA
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