Javier Visintini
Team Lead
Cali
Summary
Supportive Team Leader with proven experience at TaskUs. Dedicated to guiding teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Team Lead
TaskUs
11.2023 - Current
- Supervised and motivated a team of customer service agents, ensuring high standards of quality, productivity, and punctuality to deliver exceptional service.
- Regularly analyzed performance metrics, including QA scores, striving to keep quality ratings above 90%, and identifying areas for improvement.
- Conducted ongoing coaching sessions based on QA evaluations, customer feedback, and direct observation of support tickets to enhance agent performance.
- Managed complex customer escalations, including handling irate clients, to resolve issues effectively and uphold customer satisfaction.
- Monitored and enforced schedule adherence, ensuring consistent coverage and meeting productivity targets.
- Kept detailed coaching records and provided timely, constructive feedback to support team development and performance improvement.
Collections Agent
Foundever
04.2022 - 11.2023
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Education
No Degree - Mathematics
Universidad Del Valle
Cali 05.2001 -
Skills
Operations Leadership
Performance monitoring
Process improvement
Coaching and mentoring
Timeline
Team Lead
TaskUs
11.2023 - Current
Collections Agent
Foundever
04.2022 - 11.2023
No Degree - Mathematics
Universidad Del Valle
05.2001 -
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