Jason Pigati
Windsor
Summary
Dynamic leader with proven expertise in employee management and customer engagement, honed across roles at Jays Auto Service and Advanced Auto Parts. Excelled in enhancing customer satisfaction and streamlining operations, achieving a significant increase in sales through effective team leadership and inventory management. Skilled in fostering relationships and implementing cost-control measures, ensuring operational excellence and profitability.
Overview
29
29
years of professional experience
Work History
Shop Manager
Jays Automotive
08.2013 - Current
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw the recruitment and termination processes to maintain a high-performing team.
- Guided customers in making informed purchasing decisions by offering professional advice.
- Directed shop activities to maintain operational efficiency and achieve business objectives.
- Ensured high-quality work standards were consistently met.
- Enhanced customer retention through personalized service and proactive follow-ups.
- Managed daily financial transactions, including deposits and bill payments, ensuring accuracy and timeliness.
- Managed payroll processes to ensure timely and accurate compensation for all employees.
Store Manager
Advanced Auto Parts
04.2003 - 08.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Restaurant Manager
Potato Brumbaughs
08.1996 - 05.2003
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Education
Greeley Central
Greeley, CO06.1996
Skills
- Customer service
- Employee management
- Health and safety
- Invoicing
- Employee scheduling
- Customer engagement
- Store operations
- POS systems
- Visual merchandising
- Staff recruitment
- Budget adherence
- Tax and payroll
- Hiring management
- Team leadership
- Decision-making
- Inventory management
- Effective leader
- Training management
- Relationship building
- Staff management
- Delegating work
- Staff hiring
- Staff scheduling
- Marketing strategies
- Customer relations
- Cost control
- Recruitment
Timeline
Shop Manager
Jays Automotive
08.2013 - Current
Store Manager
Advanced Auto Parts
04.2003 - 08.2013
Restaurant Manager
Potato Brumbaughs
08.1996 - 05.2003
Greeley Central
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