Jason Ortiz
Thornton
Summary
Dynamic sales professional with a proven track record at Ralph Lauren, excelling in sales presentations and coaching team members. Achieved significant sales growth through effective objection handling and customer relationship management. Recognized for enhancing brand loyalty and driving operational efficiency, fostering a high-performing team culture.
Overview
13
13
years of professional experience
Work History
Sales Ambassador
Ralph Lauren
02.2022 - Current
- Cultivated customer relationships to enhance brand loyalty and drive sales growth.
- Delivered product knowledge to assist customers in making informed purchasing decisions.
- Executed visual merchandising strategies to maintain an inviting store environment.
- Supported promotional events, driving foot traffic and increasing overall sales performance.
- Collaborated with team members to achieve daily sales targets and improve operational efficiency.
- Assisted in inventory management, ensuring accurate stock levels for optimal customer service.
- Adapted quickly to changing store demands while maintaining high service standards.
- Provided feedback on customer preferences to inform product selection and marketing strategies.
- Provided valuable feedback to management, contributing to improvements in product offerings and overall customer satisfaction.
- Assisted customers with post-sales support by addressing concerns or issues promptly, ensuring a positive experience that led to future referrals.
- Mentored junior sales team members, sharing best practices and helping them reach their full potential.
Manager
The Wing Cave & Grill
10.2012 - Current
- Oversaw daily restaurant operations, ensuring high-quality service and customer satisfaction.
- Managed inventory control processes to minimize waste and optimize supply usage.
- Trained and mentored staff on food safety protocols and customer service standards.
- Developed operational strategies to improve workflow efficiency and reduce turnaround times.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Implemented process improvements that streamlined kitchen operations and enhanced meal preparation times.
- Coordinated with vendors to negotiate contracts and ensure timely delivery of supplies.
- Analyzed customer feedback data to identify trends and implement service enhancements.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Mountain Range High School
Westminster, CO05.2015
Skills
- Sales presentations
- Coaching and mentoring
- Target achievement
- Objection handling
Timeline
Sales Ambassador
Ralph Lauren
02.2022 - Current
Manager
The Wing Cave & Grill
10.2012 - Current
High School Diploma -
Mountain Range High School