Jason Mowery
Lakewood
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Pacific Wholesale Mortgage nmls
09.2022 - Current
- Helping customers getting preapproved for a mortgage loan
- Calculating income requirements, running credit and helping them repair credit and showing them how to increase their credit scores
- Calculating debt to income
- Studying and coaching people on many different kinds of loan products so they can purchase real estate, refinance current home owners , reverse mortgages, rehab loans, and many more
Senior Advisor
Apple.inc
02.2015 - 04.2022
- Responsibilities supported every device made by Apple
- Supported customers with how to questions and troubleshooting
- Mentored and trained tier 1 analyst
- Took ownership of escalations
- Worked with engineering to resolve any kind of issues that we ran into
- Handled account security escalations for Apple IDs and assisted with 2 factor auth
- And account recovery
- I was the highest level of support apple offered for all of their products
- Supported airport routers setting up Wi-Fi networks and wireless backups
- Sent ideas to apple engineers to improve apple devices
- I often lead team meetings and training classes.
Senior Helpdesk analyst
Bank Of America
11.2004 - 12.2014
- Supported users technology related issues Setup computer systems for new users and assisted on access to company systems including, email and desktop applications and connecting remotely and application support
- Assist with the support of the IP based phone systems setup of new users and office moves
- Supported users mobile communications devices including mobile phones, smart phones and tablet devices Assist
- With support of multifunction office printers and desktop printers Make recommendations and implement enhancements for increased uptime, performance and reliability Ensure all end-user equipment is kept up to date with security.
Hardware technician/Internal Help Desk Support/ Desktop support
Brinks Incorporated
12.2000 - 11.2004
- Initially I provided phone and desktop support for internal users and after a year, I was promoted to hardware technician where I provide desktop support and 2nd level support to the helpdesk
- I Repaired Dell, IBM, and AST desktops and laptops as well as HP printers, and tape drives
- Also use Power Quest and Ghost to build and image PCs
- When required, I traveled to branch locations in multiple states to upgrade sites to Windows 2000 and Windows XP (this entailed backing up user’s files and setting up between 20–50 desktops and laptops), setting up email, connecting PCs to the network, and configuring several proprietary programs
- Also Upgrading and troubleshooting hardware in the PC’S.
Internal Help Desk Support
Compucom Systems, Inc
10.1999 - 12.2000
- Provided end user and second level support for clients
- Assisted users and technicians in troubleshooting and how to questions on Microsoft Office 97/2000 applications, Lotus cc: Mail and GroupWise
- Provided step by step migration from cc: Mail/Open Mail Servers to Outlook/Exchange Servers
- Supported Windows 95 & 98 Operating Systems and Windows NT 4.0 & 2000 Network Operating Systems issues, including configuration of RAS, and device drivers
- Troubleshooting of MS Internet Explorer and Netscape browser and general internet issues.
Internal Helpdesk Support Representative
Coastal Computer Management, US Oncology
03.1999 - 09.1999
- Upgraded PCs to Windows NT at several locations, set up network printers, installed hardware, assisted users attempting to use the network, assisted users of Microsoft Outlook e-mail and Microsoft Office, provided help desk assistance.
Technical Support Representative
Stream International
07.1997 - 03.1999
- Assisted financial service clients, resolved connectivity issues, installed Adobe Acrobat, Netshow Player, IBM Dialer, MS IE 4.0, and Netscape Communicator for clients, supported Macintosh and Windows 3.1, 95, 98, and NT operating systems
- Resolved hardware and software issues related to printers, installed and removed printer drivers for Windows and DOS,
- Certifications, Server, Dell Certified in Dimension desktops, Optiplex desktops, and notebooks
- Operating Systems: Apple os Windows 95/98 2000,, XP, 7,8 ,10
- Software: MS Office , LANDesk, Reach out ,Mac os, Core, iOS , McAfee AntiVirus, Norton AntiVirus, Sophos, VPN, Terminal Services, Quick books, Maximo
- Bomgar,
- Hardware: Xerox printers HP DeskJet, laser jet printers, (installing drivers and repairing printer hardware) installing memory, hard drives, Nic cards, mother boards, video cards, raid cards, All Apple devices.
Education
Richland College
Dallas, TXSkills
- Efficient Service
- Staff Advising
- Financial Services
- Content Management Expertise
- Microsoft Certified Professional
- A Certified/
Timeline
Pacific Wholesale Mortgage nmls
09.2022 - Current
Senior Advisor
Apple.inc
02.2015 - 04.2022
Senior Helpdesk analyst
Bank Of America
11.2004 - 12.2014
Hardware technician/Internal Help Desk Support/ Desktop support
Brinks Incorporated
12.2000 - 11.2004
Internal Help Desk Support
Compucom Systems, Inc
10.1999 - 12.2000
Internal Helpdesk Support Representative
Coastal Computer Management, US Oncology
03.1999 - 09.1999
Technical Support Representative
Stream International
07.1997 - 03.1999
Richland College
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