Jason Kretzer

• Demonstrated tree-health science experience by delivering fact-based solutions to specific arboricultural concerns.
• Used ladders, ropes, harnesses and other protective equipment to climb trees and to identify arboricultural pathology concerns.
• Identified and tended to tree diseases.
• Serviced machinery according to consistent mechanical knowledge both in-shop and in office.

• Provided exceptional customer service by assisting customers with product selection, answering questions, and processing transactions accurately and efficiently
• Assisted in managing inventory levels, restocking shelves, and ensuring products are displayed in an appealing and organized manner
• Trained new employees on company policies, procedures, and product knowledge to improve overall team performance and customer satisfaction
• Handled escalated customer issues and resolved complaints in a professional and timely manner to maintain positive relationships with customers
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

As a Outside Sales Rep, I was responsible for prospecting new clients, maintaining relationships with existing clients, and identifying their needs. I attended meetings and presentations to demonstrate the company's products and services and worked to meet sales targets and goals. I also visited regular customers regularly to ensure a strong relationship.

• Targeted prospects in other territories through careful research of competitor products, services, and trends.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Established and maintained 20 accounts, expanding territory by $20,000.
• Tracked changing product lines to effectively meet dynamic market demands.
• Drove team revenue totals by bringing in top sales numbers.

• Created and maintained electronic and physical filing systems to ensure efficient organization of documents
• Screened and directed phone calls, emails, and other communications to appropriate staff members
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained inventory of office supplies and placed orders.
• Assisted coworkers and staff members with special tasks on daily basis.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Outside service; Servicing Fleet and OTR customers

• Dismounted, mounted, and repaired tires according to manufacturer specifications.
• Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
• Sourced tires to meet customer quality and budget needs.
• Inflated tires to prescribed PSI per load requirements to optimize tire safety.