Jason Davis
Littleton
Summary
Dynamic Principal Analyst with a proven track record at DIRECTV, leveraging Python programming and data visualization to drive business insights. Skilled in quantitative analysis and fostering collaboration, I developed predictive models and optimized analytics systems, enhancing decision-making processes and improving performance metrics. Committed to delivering impactful solutions through innovative data governance.
Overview
27
27
years of professional experience
Work History
Principal Analyst
DIRECTV
09.2009 - Current
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Utilized data visualization tools to effectively communicate business insights.
- Used statistical methods to analyze data and generate useful business reports.
- Developed data mining algorithms to identify and classify patterns in data.
- Optimized data access and storage to improve performance of analytics systems.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Developed and implemented data governance policies and procedures.
- Created data models to support decision-making processes.
- Assisted with creating data cubes and OLAP models to improve data analysis.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Generated standard and custom reports to provide insights into business performance.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Created dashboards to monitor and track key performance indicators.
- Collaborated with stakeholders to identify business needs and data sources.
- Deployed predictive analytics models to forecast future trends.
- Generated ad-hoc reports to evaluate specific business requirements.
Customer Service Representative
DIRECTV
12.2006 - 09.2009
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Increased efficiency and team productivity by promoting operational best practices.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Night Auditor
Sleep Inn Hotel
03.2004 - 12.2006
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Looked over pending check-ins and payment processes to complete closing procedures.
Locksmith
Roadrunner Road Service
05.1999 - 03.2004
- Repaired panic hardware and alarm detection connections on doors.
- Installed new door hardware such as locks, plates, and closers
- Used devices to open door locks without keys.
- Used key cutting machines to duplicate or cut new keys.
Education
No Degree - Business Management
Westwood College
Denver, COSkills
- Python programming
- Power BI
- Quantitative analysis
- Machine learning
- Business intelligence
- Software development
- API development
- Data mining
- Software design
- Mobile application development
- Data analysis
- Statistical analysis
- Performance optimization
Timeline
Principal Analyst
DIRECTV
09.2009 - Current
Customer Service Representative
DIRECTV
12.2006 - 09.2009
Night Auditor
Sleep Inn Hotel
03.2004 - 12.2006
Locksmith
Roadrunner Road Service
05.1999 - 03.2004
No Degree - Business Management
Westwood College