Summary
Overview
Work History
Education
Skills
Timeline
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Jason Chamberlin

Gunnison

Summary

Currently the FOH Manager at Irwin Brewing Co. Public House, skilled in enhancing customer satisfaction and driving revenue through innovative menu design and effective complaint handling. Proven ability to lead teams, manage schedules, and execute flawless events, ensuring exceptional service and operational excellence in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Restaurant FOH Manager

Irwin Brewing Co. Public House
06.2020 - Current
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Implemented new menu items in coordination with the chef, boosting overall sales revenue. This includes the creation of an upscale wine menu that has performed well and increased overall restaurant revenue.
  • Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
  • Coordinated special events such as weddings or corporate functions, ensuring flawless execution from planning to completion stages.
  • Maintained positive team environment by encouraging teamwork and respect.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Fine Dining Server

Uley's Cabin
11.2017 - 03.2020
  • Suggested wine pairings to go with specific menu items.
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
  • Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
  • Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.

Banquet Server & Bartender

Crested Butte Mountain Resort
06.2016 - 03.2020
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet & wedding tables/chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Contributed to successful events by setting up mobile bars in various locations according to event specifications.
  • Enhanced guest satisfaction by providing exceptional bartending services and maintaining a clean, organized bar area.

Education

No Degree - Business Management

Haskell Indian Nations University
Lawrence, KS

High School Diploma -

Arlington High School
Riverside, CA
06-2012

Skills

  • Scheduling staff
  • Complaint handling
  • POS system operations
  • Menu design
  • Restaurant operations
  • Staff management
  • Food & Beverage safety compliance
  • Money handling
  • Quality standards
  • Hiring

Timeline

Restaurant FOH Manager

Irwin Brewing Co. Public House
06.2020 - Current

Fine Dining Server

Uley's Cabin
11.2017 - 03.2020

Banquet Server & Bartender

Crested Butte Mountain Resort
06.2016 - 03.2020

No Degree - Business Management

Haskell Indian Nations University

High School Diploma -

Arlington High School

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