Dynamic Construction Superintendent with a proven track record at Markel Homes, excelling in project management and subcontractor coordination. Adept at interpreting blueprints and ensuring safety compliance, I foster high-quality outcomes while mentoring teams. Recognized for resolving complex issues and enhancing customer satisfaction through effective communication and leadership.
Overview
22
22
years of professional experience
Work History
Construction Superintendent
Markel Homes
Boulder
08.2018 - 03.2025
Directed the activities of subcontractors, vendors, and other personnel as required to meet project goals.
Managed employees and subcontractors across different trades by adhering to protocols and best practices implementation.
Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
Communicated with suppliers and coordinated delivery of supplies to job sites.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Managed sites by focusing on safety, operations and productivity.
Inspected job sites daily for conformance with building codes, ordinances, and other regulations.
Communicated regularly with clients throughout the duration of the project in order to keep them informed of progress.
Warranty Manager
Markel Homes
Boulder
01.2008 - 08.2018
Maintained records of all product warranties and associated documentation.
Implemented quality control measures to uphold company standards.
Provided technical support to customers regarding product warranties.
Negotiated with suppliers to ensure compliance with contractual obligations and warranty requirements.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Facilitated communication between customers and internal teams when resolving issues arising from defective products covered by a manufacturer's warrantee policy.
Investigated customer complaints related to product quality or service provided under a manufacturer's warrantee policy.
Analyzed customer feedback to identify potential product defects or service issues.
Developed and implemented procedures for processing warranty claims efficiently.
Delegated work to staff, setting priorities and goals.
Operated a variety of machinery and tools safely and efficiently.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Identified needs of customers promptly and efficiently.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Warranty Technician
Lennar Homes
Denver
04.2006 - 12.2007
Contacted manufacturers and vendors for warranty repairs and replacements.
Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
Educated customers on how best to use their products so that they can enjoy maximum benefit from them.
Ensured all repairs were completed within the specified time frame while adhering to safety regulations.
Filled out work orders, repair logs and maintenance plans to document work completed.
Reviewed warranty claims for accuracy prior to processing them into the system.
Investigated customer complaints regarding product performance or quality issues.
Followed up with customers after repairs were made to ensure their satisfaction.
Assisted with customer requests and answered questions to improve satisfaction.
Construction Worker
Outdoor Structure Company
Frederick
05.2003 - 04.2006
Maintained clean, safe working environment by removing debris from job site prior to shift completion.
Loaded or unloaded building materials to distribute machinery or tools.
Transported materials from one site location to another using trucks or trailers.
Worked productively as lead or helping team member to drive customer satisfaction.
Used laser measuring tools to calculate lengths, widths, and heights.
Performed demanding physical work over extended periods and modeled positive attitude.
Gained independent working skills and guided and mentored less experienced team members.
Utilized power tools such as saws, drills and sanders when necessary on projects.
Coordinated phases of construction projects from inception to completion.